Results for “churn-prevention”

Turn churned and downgraded accounts into an early-warning system. Reads the customers who left or shrank, extracts the themes behind why, builds a warning checklist from the real causes, then reads your active book and flags which accounts look like the ones that just churned. Built for B2B retention teams, customizable to your CRM and your customer data. Trigger on "why do customers churn", "what do churned accounts have in common", "build me a churn early-warning list", "which accounts are at risk of churning", "who looks like a recent churner", or any retention post-mortem.

Run a structured churn-save play for an at-risk account to diagnose root cause and reverse the decision.

Weekly churn risk detection across active client accounts. Scans for signals like decreased engagement, missed meetings, delayed payments, and competitor mentions. Scores risk 1-10 and outputs prioritized alert list.

Use to find cancellation, downgrade and switching intent in support conversations, and to be honest about how much of your churn support can actually see. Trigger for "which customers are at risk of leaving", "find cancellation intent", "customers asking how to export their data", "top reasons customers asked to close their account", competitor mentions, or building a churn early-warning signal from support data.

Guides optimization of Qdrant query latency by tuning segments, memory, quantization, and search parameters.

Use when making changes to existing systems to ensure those changes don't break existing functionality. This skill provides procedures for identifying at-risk areas, adding regression tests, and validating changes don't cause unintended side effects.

Burn HUD

Evaluate the financial impact of pricing changes using ARPU, conversion, churn risk, NRR, and payback analysis to make data-driven go/no-go decisions.

Use to design and measure proactive outbound support that prevents inbound contacts without creating new ones. Trigger for "proactive support", "prevent tickets with outbound", outage notifications, shipment alerts, eligibility and suppression rules, measuring prevented contacts, or proactive messaging opt-out.

Composite skill — one-pass cleanup of stale local branches, dead worktrees, merged branches, and abandoned remote PR branches. Chains `git fetch --prune` → `clean_gone` (kill [gone] branches) → worktree prune + offer-to-remove dead worktrees → list-and-delete branches merged to main and release → delete remote PR branches whose PRs merged >7 days ago. Use instead of running `clean_gone` alone — that only catches half the rot. Daily-friction composite; fires on "clean up branches", "branch hygiene", "stale worktrees", and on session start when local branch count > 30.

Onboarding and activation optimization for Nick's products. Use when improving first-run experience, reducing drop-off, guiding users to value faster, or cleaning up empty states, setup friction, and early confusion.

Design error prevention, detection, and recovery experiences that minimize user frustration.

风险管理核心skill套件 — CVaR实时风控、动态仓位管理（风控版）。对标Bridgewater全天候策略、PIMCO风控体系的工程化实现。

Proactive self-monitoring of infrastructure, services, and health. Tracks disk/memory/load, service health, cron job status, recent errors. Auto-fixes safe issues. Triggers on: health check, heartbeat, monitor status, service status, infrastructure check.

Mitigate a production incident or urgent regression first, then route to root-cause remediation and a postmortem.

Alert design and on-call practices — severity, runbooks, SLO burn-rate alerting, escalation. Use when designing alerts, writing runbooks, reducing alert fatigue, setting up escalation policies, implementing SLO-based alerting, or improving on-call processes.