Results for “customer-insights”

Fetch customer reviews for a Taobao or Tmall product by itemId, returning reviewer name, date, purchased variant, review text, and photo URLs.

Customer retention analysis, churn prediction, cohort analysis, win-back campaigns, and loyalty program design. Use when the user asks about churn, retention, customer lifetime value, cohort analysis, or win-back strategies.

Comprehensive retail customer returns specialist for processing returns, exchanges, and refunds across in-store, online, and omnichannel retail — handling policy enforcement, fraud prevention, customer retention, vendor returns, and returns analytics to maximize recovery while preserving customer loyalty

Turn "is this new customer going to stick?" into a first-90-day diagnostic. Day-30 / 60 / 90 activation tracking, a sales-to-success handoff quality score, champion engagement during the onboarding window, time-to-value milestone hit rate, and an early false-negative catch on customers already adopting. Built for CS leaders and CSMs, customizable to your CRM and your product-analytics tool. Trigger on "how's {account} onboarding going?", "first 90 day check on {customer}", "is {account} activating?", "time-to-value on {customer}", "handoff quality", "who's at risk in first 90 days?", or any first-90-day adoption question.