Results for “ticket-management”

Manages GLPI IT asset and service management by querying tickets, inventory, and CMDB via the GLPI REST API, producing structured reports.

Provides evidence-first revenue, pricing, refunds, team-billing, and billing-model truth workflows for sales snapshots, pricing comparisons, duplicate-charge diagnosis, or code-backed billing reality.

Use to analyse a support backlog and find the conversations actually at risk — never-touched tickets, work stalled on your side, customers stranded with a bot, and unassigned open work. Trigger for "report on our open tickets", "daily outstanding tickets report", "how many tickets have we not responded to", "find tickets waiting on us", "customers stuck with a bot and no human", aging backlog, or a backlog that keeps growing.

Trigger: PM, product tasks, project planning, backlog priority, user stories, ticket scoping. Scope: Product management, task priorities, requirements scoping. Boundary: Excludes writing raw code or designing page layouts.