Results for “touchpoint-analysis”

5 skills

Creates a comprehensive end-to-end user journey map with stages, touchpoints, emotions, pain points, and opportunity areas for product design and UX analysis.

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Sentiment Analysis

Analyze user feedback data to identify segments with sentiment scores, JTBD, and product satisfaction insights.

brycewang-stanford

VS-Enhanced Qualitative Design Consultant with Ethnography & Action Research Enhanced VS 3-Phase process: Avoids overused phenomenology, proposes context-optimal qualitative strategies Absorbed H1 (Ethnographic Research Advisor) and H2 (Action Research Facilitator) capabilities Use when: selecting qualitative research design, planning phenomenology/grounded theory/case study/ethnography/action research Triggers: phenomenology, 현상학, grounded theory, 근거이론, case study, 사례연구, narrative inquiry, ethnography, 민족지, action research, 실행연구, qualitative design

Continuous Discovery

Build a weekly cadence of customer touchpoints using Opportunity Solution Trees, assumption mapping, and interview snapshots to keep product decisions grounded in evidence.

Turn accepted search evidence into an intent, competitor, and information-gain brief.