Plugins

2 plugins

Customer Discovery to Persona

Plan and conduct customer discovery interviews, summarize findings, and synthesize into actionable user personas.

5 skills · plugin

Product Discovery

Product discovery skills for PMs: ideation, experiments, assumption testing, feature prioritization, and customer interview synthesis.

13 skills · plugin

Results for “customer-interview”

16 skills

Run customer interviews that uncover real problems using Mom Test rules: ask about their life, not your idea; focus on past specifics; and secure commitments instead of collecting compliments.

Summarize Interview

Transform a customer interview transcript into a structured summary with Jobs to Be Done, satisfaction signals, and action items.

Customer Research

Conduct and synthesize customer research into actionable insights from interviews, surveys, reviews, and online communities.

36.3k · bundle

Interview Script

Generate a structured customer interview script with Jobs-to-be-Done probing questions, warm-up, core exploration, and wrap-up sections, following The Mom Test principles.

More results

Discovery Interview Prep

Plan customer discovery interviews with the right goal, segment, constraints, and method for problem validation, churn research, or new product ideas.

Extracts the user's true intent through one-question-at-a-time interviews, surfacing hidden assumptions before any plan or code is written.

Stress-test a plan or design by interviewing the user relentlessly about every aspect until reaching a shared understanding.

Jobs To Be Done

Uncover customer jobs, pains, and gains in a structured JTBD format to clarify unmet needs, reposition products, or improve discovery and messaging.

Customer Journey Mapping Workshop

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

Interviews the user one question at a time to stress-test a plan or design, exploring the codebase when possible, until reaching a shared understanding.

Runs a relentless interview session to sharpen a plan or design.

Ideal Customer Profile

Synthesize customer research data to define the Ideal Customer Profile (ICP) including demographics, behaviors, Jobs to Be Done, and pain points.

Discovery Process

Guide product managers through a complete discovery cycle from problem hypothesis to validated solution using problem framing, customer interviews, synthesis, and experimentation.

Continuous Discovery

Build a weekly cadence of customer touchpoints using Opportunity Solution Trees, assumption mapping, and interview snapshots to keep product decisions grounded in evidence.

Opportunity Brief

Runs a structured product-discovery interview and publishes a two-page Opportunity Brief to Confluence, covering business objective, customer, problem, success metric, alternatives, assumptions, and open questions.

Run a structured 5-day process to prototype, test, and validate product ideas with real users. Covers mapping, sketching, deciding, prototyping, and testing across Monday-Friday.