Plugins

1 plugin

Customer Discovery to Persona

Plan and conduct customer discovery interviews, summarize findings, and synthesize into actionable user personas.

5 skills · plugin

Results for “customer-interviews”

12 skills

Customer Research

Conduct and synthesize customer research into actionable insights from interviews, surveys, reviews, and online communities.

36.3k · bundle

Run customer interviews that uncover real problems using Mom Test rules: ask about their life, not your idea; focus on past specifics; and secure commitments instead of collecting compliments.

More results

Discovery Process

Guide product managers through a complete discovery cycle from problem hypothesis to validated solution using problem framing, customer interviews, synthesis, and experimentation.

Summarize Interview

Transform a customer interview transcript into a structured summary with Jobs to Be Done, satisfaction signals, and action items.

Discovery Interview Prep

Plan customer discovery interviews with the right goal, segment, constraints, and method for problem validation, churn research, or new product ideas.

Interview Script

Generate a structured customer interview script with Jobs-to-be-Done probing questions, warm-up, core exploration, and wrap-up sections, following The Mom Test principles.

Jobs To Be Done

Uncover customer jobs, pains, and gains in a structured JTBD format to clarify unmet needs, reposition products, or improve discovery and messaging.

Extracts the user's true intent through one-question-at-a-time interviews, surfacing hidden assumptions before any plan or code is written.

Ideal Customer Profile

Synthesize customer research data to define the Ideal Customer Profile (ICP) including demographics, behaviors, Jobs to Be Done, and pain points.

Customer Journey Mapping

Map customer journeys from awareness to advocacy by visualizing touchpoints, identifying drop-off points, analyzing channel interactions, and optimizing the end-to-end experience.

Stress-test a plan or design by interviewing the user relentlessly about every aspect until reaching a shared understanding.

Customer Journey Mapping Workshop

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.