Results for “consumer-complaints”

Use to analyse billing and pricing complaints, separating genuine pricing objections from billing defects and unclear communication. Trigger for "customers complaining about price", "billing complaint analysis", "why do customers dispute their invoice", "is our pricing a problem", unexpected-charge complaints, or a pricing decision that needs evidence from support.

Use to design or audit complaint identification and classification in customer support, especially in regulated sectors. Trigger for "are we identifying complaints correctly", "complaint detection", regulatory complaint definition, FCA or CFPB complaint handling, vulnerable customer identification, root cause categorisation for complaints, or building an AI classifier for complaints.

Use to audit how payment disputes, chargebacks and unrecognised-transaction claims are handled against scheme deadlines and evidence standards. Trigger for "audit our dispute handling", "chargeback quality review", "are we meeting scheme deadlines", unrecognised transaction claims, provisional credit decisions, or a customer complaining their dispute was rejected unfairly.

Research a customer question across docs, changelogs, and past tickets, then answer with source attribution, a confidence rating, and honest gaps.

Use to audit whether similar customers with similar failures received similar redress, and to find variation that could not be defended. Trigger for "are our refunds consistent", "do we compensate similar cases the same way", "audit our goodwill decisions", redress fairness review, customers who escalate getting more, or a complaint that someone else was treated better.

Use to reconstruct what actually happened to one customer across every conversation, channel and handoff, for an escalation, complaint, post-mortem or goodwill decision. Trigger for "build a timeline for this customer", "what happened on this case", "summarize the back-and-forth before I decide", "when were they first told", escalation summaries, complaint investigations, or a case spanning several tickets.

Use to find the causes behind a complaint population and track whether remediation actually stopped them recurring. Trigger for "root cause analysis on our complaints", "why do we keep getting the same complaints", "complaint themes and remediation", recurring complaint categories, complaint reduction programmes, or a remediation that was signed off and did not work.

Reduce churn with cancellation flows, save offers, and win-back campaigns.

Package a customer escalation for engineering, product, or leadership as a decision-ready handoff — impact, timeline, facts vs. hypotheses, and a specific ask with an owner.

Build detailed ideal customer profiles with pain points, objections, buying triggers, and messaging angles. Includes community research to find where ICPs gather online and extract their exact language. Use when researching audiences, creating buyer personas, or developing targeted messaging.

Coleta a linguagem literal do público em avaliações, fóruns, redes sociais, tickets de suporte e transcrições de vendas para gerar um banco de frases verbatim que orienta a escrita de copy.

When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit survey,' 'pause subscription,' 'involuntary churn,' 'people keep canceling,' 'churn rate is too high,' 'how do I keep users,' or 'customers are leaving.' Use this whenever someone is losing subscribers or wants to build systems to prevent it. For post-cancel win-back email sequences, see emails. For in-app upgrade paywalls, see paywalls.

When the user wants to implement consumer-driven contract testing between microservices using Pact. Also use when the user mentions "pact," "contract testing," "consumer-driven contracts," "CDC testing," "provider verification," or "Pact Broker." For API mocking, see mockoon or wiremock.

Manage Kafka consumer groups on Redpanda with rpk group: list, describe, seek, delete groups, and delete offsets.

Use when the user wants to use the UCP CLI to find, compare, buy, or track products from online merchants, or to set up and troubleshoot the local UCP profile required for merchant-scoped operations. Covers global catalog search ("find me X under $Y"), named-merchant transactions ("buy this from Z.com"), order tracking, `ucp profile init`, `ucp doctor`, carts, checkout, orders, and UCP setup/help. Falls back to merchant-hosted handoff when direct in-protocol checkout isn't available.

Reduces churn through cancel flows, dunning, and win-back. Use when the user requests 'churn', 'cancel flow', 'dunning', 'win-back', 'failed payment', 'retention rate', or 'save offer'.

Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe.

Processes a PR's review comments (Copilot or human), classifies them, applies the fixes that belong, replies to each thread, and pushes. Use whenever the user says "address the review", "fix what Copilot said", "handle the comments", mentions Copilot already reviewed a PR, or passes a PR number/URL with pending reviews — or in Spanish "revisá los comentarios", "arreglá lo que dijo Copilot", "atendé el review".

Collecting user feedback via NPS surveys, review analysis, sentiment analysis, feedback classification, and insight extraction reports. Use when establishing feedback loops.

Search US federal court opinions, dockets, and judges via CourtListener through an MCP server.

Ruthless product and app critique for Nick's workflow. Use when evaluating an app, landing page, flow, or product experience to identify why users may bounce, distrust it, fail to activate, or never come back. Focus on practical weaknesses, not polite fluff.

Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences.

Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".

Audit and fix HTML accessibility issues including ARIA labels, keyboard navigation, focus management, color contrast, and form errors. Use when adding interactive controls, forms, dialogs, or reviewing WCAG compliance.

Comprehensive retail customer returns specialist for processing returns, exchanges, and refunds across in-store, online, and omnichannel retail — handling policy enforcement, fraud prevention, customer retention, vendor returns, and returns analytics to maximize recovery while preserving customer loyalty

Periodically scans Claude Code configuration for redundant, stale, or orphaned items and walks the user through a confirm-each-deletion cleanup.

Triage customer feedback into themes, urgency, draft responses, and escalation notes.

Use to compute and monitor regulated complaint deadlines — acknowledgement, holding response, final response — against business-day calendars, and to find cases about to breach. Trigger for "are we meeting our complaint deadlines", "complaint SLA breaches", "final response deadline", "which complaints are about to breach", complaint ageing reports, or building a complaints deadline monitor.

Refreshes paid media research by auditing platform claims, API policies, and evidence against primary sources, demoting stale or unsupported assertions.

Analyze NPS, CSAT, and qualitative customer feedback to extract themes, identify trends, and generate actionable insight reports. Use when the user requests customer feedback analysis or provides relevant inputs for this workflow.

Use to quantify what support quality failures cost — rework, credits, escalation handling, complaints and churn — with the causal limits stated. Trigger for "what do our quality failures cost", "cost of rework in support", "business case for improving quality", "how much is bad support costing us", or a quality investment that needs a number attached.

Drafts professional legal letters for personal injury litigation including settlement demands, cease-and-desist, notice letters, and response correspondence. Tailors tone by recipient type. Use when drafting demand letters, pre-suit correspondence, insurance claim letters, cease-and-desist notices, or litigation response letters.

When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," or "find out why customers churn/convert/buy." Use for both analyzing existing research assets AND gathering new research from online sources. For writing copy informed by research, see copywriting. For acting on research to improve pages, see cro.

Customer retention analysis, churn prediction, cohort analysis, win-back campaigns, and loyalty program design. Use when the user asks about churn, retention, customer lifetime value, cohort analysis, or win-back strategies.

Erstellt Entwürfe für Klagen in Fluggastrechtsfällen aus Sachverhalt, Norm, Beweis und Antrag und liefert eine Fristen- und Risikoampel mit Sofortschritten.