Cs Komplain Handler

Draft empathetic, professional, and brand-aligned customer support responses for negative reviews and order issues.

adamriofc 0708bb0 861 B Updated

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Customer Service Complaint Handler

Provides resolution protocols to handle marketplace logistics delays, missing items, or 1-star reviews.

Resolution Matrix

  • 1-Star Review (Ulasan Bintang 1): Empathize immediately, take ownership of QC/packaging oversights, and request order ID via Chat to issue a replacement or refund in exchange for updating rating.
  • Shipping Delays (Paket Terlambat): Provide tracking airway bill (No. Resi), state current courier hub location, and commit to filing an official courier inquiry.
  • Damaged Items (Barang Rusak): Check video unboxing proof. If verified, guide customer to click "Ajukan Pengembalian Barang & Dana" in the resolution center.

adamriofc/indonesian-business-agent-skills/tree/main/marketing-id/skills/cs-komplain-handler commit 0708bb0261

Frequently asked questions

npx skillmds@latest add adamriofc/cs-komplain-handler