cbrock84 Outbound prospecting
Reply rates are set by list quality far more than by copy. Most outbound problems are targeting problems being solved as writing problems.
Build the list before writing anything
Define the qualifying signal — the observable fact that means this account probably has the problem you solve, right now. Hiring for a role, using a specific tool, a recent funding or expansion announcement, a public complaint about the thing you fix.
Without a signal you are sending to a demographic, and a demographic has no reason to reply.
Then qualify each account against: do they have the problem, can they afford it, can this person act, and is there a reason for now. Missing the last one is why good-fit prospects go quiet.
Writing
- Under a hundred words. Longer gets skimmed and deleted.
- Open with the signal, specifically. Show you looked. Generic personalization tokens are worse than none — they signal automation while pretending otherwise.
- One problem, in their language, not your feature.
- Ask for something small. A specific question or a fifteen-minute call. "Interested in learning more" asks the recipient to do the work of defining the next step.
- No attachments, minimal links in a first message. Both hurt deliverability and trust.
Sequencing
Three to five touches over two to three weeks. Each one adds something new — a different angle, a relevant case, a useful resource. Never "just bumping this to the top of your inbox," which communicates that the first message was not worth reading either.
Multi-channel works when the channels are coordinated and the sender is a person. It reads as harassment when the same message arrives everywhere at once.
Stop after the sequence ends. Persistence past that converts nothing and costs reputation.
Deliverability
Domain warmed, authentication configured, volume per mailbox kept low, list validated. A technically broken send makes perfect copy irrelevant, and the damage to a sending domain takes months to repair.
Use a subdomain for outbound so a reputation problem cannot take down your transactional mail.
Reading results
- No opens — deliverability or subject line. Check deliverability first.
- Opens, no replies — the message is not landing. Usually the ask, or an unclear problem statement.
- Replies, no meetings — a qualification problem: you are reaching people who cannot act.
- Meetings, no pipeline — the segment is wrong.
Tooling
Sequencing: Outreach, Salesloft, Apollo, Lemlist, Instantly, and similar.
Contact data: ZoomInfo, Apollo, Clay, LinkedIn Sales Navigator, and similar. Every provider's data decays; verify before you send, whichever you buy.
Deliverability: a separate sending domain, plus warmup and monitoring — Instantly, Smartlead, Google Postmaster Tools, and similar.
Never
- Send before the list is qualified. A good message to the wrong person is still a bad message.
- Send outbound from the domain that carries your customer and billing mail. Prospecting burns sender reputation; keep it on a separate domain.
- Keep sequencing someone who replied. Pull them out the moment a human is in the thread.
- Judge a sequence on open rates. Opens are unreliable and unactionable; judge on replies and meetings held.