How do I install the Support Routing skill?

Run npx skillmds@latest add daehounan/support-routing in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Support Routing safe to use?

This skill has not completed SkillMD's automated safety review yet. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Support Routing?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Support Routing free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Support Routing?

daehounan (@daehounan) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Support Routing by daehounan — Agent Skill

Name: Support Routing
Author: daehounan

Support Routing

Business support specialist routing for customer support operations, analytics reporting, finance tracking, infrastructure maintenance, legal compliance review, and executive summary generation. Use when the user asks about multi-channel support operations, building dashboards and KPI reports, business financial planning and cash flow, system reliability and infrastructure operations, regulatory compliance and legal review, or generating C-suite executive summaries. Triggers on support operations, ticket queue, NPS, CSAT, dashboard, KPI report, analytics report, business financial planning, cash flow, budget, infrastructure maintenance, system reliability, regulatory compliance, legal review, executive summary, board memo.

daehounan ed20534 2.9 KB Updated Sep 17, 2026

File contents

Support & Operations Routing Skill

When this skill activates, route based on the support function.

Routing matrix

User signal	Agent to invoke
Multi-channel customer support, issue resolution, retention	`support-support-responder`
Dashboards, KPI tracking, BI / analytics reports	`support-analytics-reporter`
Business financial planning, budget, cash flow analysis	`support-finance-tracker`
System reliability, infrastructure ops, monitoring	`support-infrastructure-maintainer`
Legal compliance, regulations, risk review	`support-legal-compliance-checker`
C-suite executive summary, strategic communication	`support-executive-summary-generator`
Accounts payable processing, vendor payments, audit trail	`accounts-payable-agent`
Developer advocacy, community building, DX	`specialized-developer-advocate`
ML model QA, audit, interpretability	`specialized-model-qa`
Salesforce architecture, multi-cloud design, governor limits	`specialized-salesforce-architect`
Civil / structural engineering, building codes	`specialized-civil-engineer`
HR onboarding, 30-60-90 day plans	`hr-onboarding`

Complementary skills

C-suite executive briefs → anthropic-skills:executive-outreach or internal-comms skill
Status reports → operations:status-report
Capacity planning → operations:capacity-plan
Process documentation → operations:process-doc
Runbooks → operations:runbook
Vendor review → operations:vendor-review
Risk assessment → operations:risk-assessment
Change request → operations:change-request
HR comp / offer / interview prep → human-resources:* skills
Analytics & dashboards (data domain) → data:build-dashboard, data:create-viz

When NOT to use

Customer service in a specific industry (healthcare / hospitality / retail) → customer-service-vertical skill
Bookkeeping, FP&A, investment research → finance-analysis skill (different from support-finance-tracker which is broader business finance)
Legal firm operations (intake/billing/document review) → legal-firm-ops skill
Strategic engagement orchestration → strategy-nexus skill

---name: support-routingdescription: Business support specialist routing for customer support operations, analytics reporting, finance tracking, infrastructure maintenance, legal compliance review, and executive summary generation. Use when the user asks about multi-channel support operations, building dashboards and KPI reports, business financial planning and cash flow, system reliability and infrastructure operations, regulatory compliance and legal review, or generating C-suite executive summaries. Triggers on support operations, ticket queue, NPS, CSAT, dashboard, KPI report, analytics report, business financial planning, cash flow, budget, infrastructure maintenance, system reliability, regulatory compliance, legal review, executive summary, board memo.---# Support & Operations Routing SkillWhen this skill activates, route based on the support function.## Routing matrix| User signal | Agent to invoke ||---|---|| Multi-channel customer support, issue resolution, retention | `support-support-responder` || Dashboards, KPI tracking, BI / analytics reports | `support-analytics-reporter` || Business financial planning, budget, cash flow analysis | `support-finance-tracker` || System reliability, infrastructure ops, monitoring | `support-infrastructure-maintainer` || Legal compliance, regulations, risk review | `support-legal-compliance-checker` || C-suite executive summary, strategic communication | `support-executive-summary-generator` || Accounts payable processing, vendor payments, audit trail | `accounts-payable-agent` || Developer advocacy, community building, DX | `specialized-developer-advocate` || ML model QA, audit, interpretability | `specialized-model-qa` || Salesforce architecture, multi-cloud design, governor limits | `specialized-salesforce-architect` || Civil / structural engineering, building codes | `specialized-civil-engineer` || HR onboarding, 30-60-90 day plans | `hr-onboarding` |## Complementary skills- C-suite executive briefs → `anthropic-skills:executive-outreach` or `internal-comms` skill- Status reports → `operations:status-report`- Capacity planning → `operations:capacity-plan`- Process documentation → `operations:process-doc`- Runbooks → `operations:runbook`- Vendor review → `operations:vendor-review`- Risk assessment → `operations:risk-assessment`- Change request → `operations:change-request`- HR comp / offer / interview prep → `human-resources:*` skills- Analytics & dashboards (data domain) → `data:build-dashboard`, `data:create-viz`## When NOT to use- Customer service in a specific industry (healthcare / hospitality / retail) → `customer-service-vertical` skill- Bookkeeping, FP&A, investment research → `finance-analysis` skill (different from `support-finance-tracker` which is broader business finance)- Legal firm operations (intake/billing/document review) → `legal-firm-ops` skill- Strategic engagement orchestration → `strategy-nexus` skill

Frequently asked questions