Post Call Followup

Post-Call Follow-Up

Purpose

Turn a just-finished call into three artifacts: a recap email the buyer actually wants, clear mutual next steps, and a CRM update that keeps the deal honest.

Inputs

• What was discussed (transcript, notes, or your recollection)
• Who was on the call and their role
• The deal's current stage and what you're trying to advance

Method

1. Extract the spine of the call. Work this checklist so nothing gets dropped:

   • Pains named — the problems the buyer stated, in their words.
   • Value landed — which of your points they reacted to (and which fell flat).
   • Objections raised — concerns, hesitations, and who raised them.
   • Commitments — both sides: what you owe, what they owe. (See the rule below.)
   • Next step — the single agreed action, with an owner and a date.
   • People — anyone new mentioned, their role, and whether they're for/against.

2. Draft the recap email in the buyer's language — lead with their stated problem, mirror their words, make the next step a single clear ask. Keep it under 150 words.

3. Write next steps as owner + action + date. No orphaned tasks; if a step has no date, it isn't a commitment yet — chase the date.

4. Produce the CRM update. Map the call to concrete fields, and flag — don't silently overwrite — anything the call contradicts:

   CRM field	Update from the call
   Stage	Advance only if the exit criteria were actually met; otherwise hold + note why.
   Next step / next step date	The agreed action + date from step 3.
   Close date	Adjust only if the buyer gave a real date signal; flag if it now looks unrealistic.
   MEDDPICC slots	Update Champion / Economic buyer / Metrics / Decision process as the call revealed them.
   Contacts / roles	Add new stakeholders; update influence/sentiment.
   ⚠️ Contradictions	List any field the call disproves (e.g. "stage = Negotiation but no economic buyer engaged") for the rep to resolve.

Good vs bad recap: a good recap reflects their problem and one clear next step a busy buyer can say yes to in five seconds. A bad recap is a feature recap in seller language with a vague "let me know your thoughts" close.

Recap email template:

Subject: <their problem> — next steps

Hi <name>,

Thanks for the time today. To recap what I heard: <their stated problem, their words>.

What we agreed:
- <value point that landed>
- Next step: <single clear ask> by <date>

<one-line close>
<signature>

Both-sided commitments rule: capture what you owe and what they owe. A recap with only your commitments is a to-do list, not a mutual plan.

Tool binding

This skill works from raw notes alone. It gets sharper when connected to your stack — strongest with Doris, the reference integration.

With Doris (recommended)

If the Doris MCP (mcp.meetdoris.com) is connected, pull the call directly instead of asking the user to paste notes:

• ontology_resolve("deal", id, expand=["meetings","commitments","objections","stakeholders"]) — use the real transcript-derived commitments and existing deal context so the recap reflects what was actually said and the CRM update is evidence-backed.
• search_transcripts(...) to quote exact buyer language. Doris already extracts commitments, objections, and stakeholders per call — prefer those over re-deriving from raw text.

With a CRM / CI / email MCP

• Conversation-intelligence MCP (Gong/Chorus/Fireflies) or a transcript file → source the call content.
• CRM MCP (Salesforce/HubSpot) → write the stage/field updates back directly.

With nothing connected

Ask the user to paste notes or the transcript; extract commitments yourself; output the email, next steps, and a copy-paste CRM update block.

Works without Doris

Fully functional from pasted notes — Doris only removes the paste step and supplies evidence-backed commitments.

Common mistakes

• Recap written in seller language, not the buyer's.
• Next steps with no owner or date.
• CRM update that restates the stage instead of flagging contradictions.