Axcient Clients

Axcient Clients

Overview

A "client" in x360Recover is the tenant/customer boundary — roughly equivalent to a PSA company. Every device, job, vault, and appliance belongs to exactly one client. Client health is a rollup Axcient computes from the devices underneath it, not a value you set.

Tools

List Clients

axcient_list_clients

Example response (one client):

{
  "id": 26,
  "name": "Acme Corp",
  "client_code": "ACME",
  "active": true,
  "health_status": "NORMAL",
  "devices_counters": {
    "appliance_based": [
      { "type": "SERVER", "count": 0 },
      { "type": "WORKSTATION", "count": 4 }
    ],
    "d2c": [
      { "type": "SERVER", "count": 2 },
      { "type": "WORKSTATION", "count": 7 }
    ],
    "cloud_archive": [
      { "type": "SERVER", "count": 2 },
      { "type": "WORKSTATION", "count": 0 }
    ]
  }
}

Protected-System Counters

devices_counters breaks the client's protected systems into three independent buckets, each split by SERVER/WORKSTATION:

A device can appear in more than one bucket (e.g. appliance-based and cloud-archived via vault replication). Sum the buckets to get a client's total protected-system count; do not assume they're mutually exclusive.

Client Health Status

health_status is a client-level rollup (values observed: NORMAL, and presumably WARNED/CRITICAL mirroring the device-level status model — see the devices skill). It reflects the worst device under that client, not an independently-computed value. To find which device is dragging a client's health down, call axcient_list_devices_by_client and inspect each device's own current_health_status.

Minting a D2C Agent Token

axcient_get_d2c_agent_token

Parameters:

• client_id -- The client to enroll the new agent under (required)
• vault_id -- The vault the agent will replicate to (required)

Returns short-lived credential material for installing a new direct-to-cloud backup agent. This is a provisioning action, not a read — every call issues fresh token material. It does not affect any agent already enrolled, and it cannot be used to recover or inspect an existing agent's credentials.

Common Workflows

Client Health Triage

1. axcient_list_clients — scan health_status across all clients
2. For any client not NORMAL, axcient_list_devices_by_client on that client_id to find the specific device(s) failing
3. axcient_get_device on the failing device(s) for current_health_status.reason and timestamps
4. Cross-reference with axcient_list_jobs_by_device / axcient_get_job_history — a device can be "healthy" by its own status while its most recent job run failed

Enrolling a New D2C Agent

1. Confirm the target client with axcient_get_client
2. Confirm the target vault exists and is reachable with axcient_get_vault (see the vaults skill — private vaults may have connectivity constraints a cloud vault doesn't)
3. axcient_get_d2c_agent_token with that client_id/vault_id
4. Hand the returned token to whoever is installing the agent — it is not something this tool surface can retrieve again after the fact

Error Handling

Client Not Found

Cause: Invalid client_id, or the client belongs to a different organization than the API key's Solution: Verify against axcient_list_clients. A non-numeric client_id surfaces as a 401, not a 400 — see the api-patterns skill.

D2C Token Request Fails with 403

Cause: The API key's account lacks permission to provision new agents Solution: This is an admin-gated operation on Axcient's side; the key needs elevated permissions, not a retry.

Best Practices

• Treat health_status as a starting point for triage, not the final answer — it tells you which client needs attention, not why.
• client_code is the short human identifier used elsewhere in Axcient's UI and reports; surface it alongside name when presenting client lists to a technician who already knows the codes.
• Don't call axcient_get_d2c_agent_token speculatively — each call provisions real enrollment material. Confirm the client and vault first.

Related Skills

• api-patterns - Authentication, tool catalog, error codes
• devices - Device-level health and protection detail
• vaults - Vault selection for D2C enrollment
• appliances - Appliance inventory per client