WYRE-AI
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- ▌ Datto Rmm Jobs · wyre-ai bundleDatto RMM job execution: quick jobs vs. scheduled vs. policy jobs, the job status lifecycle, component scripts and their variables, and stdout/stderr/exit-code result handling.
- ▌ Meraki Devices · wyre-aiCisco Meraki device inventory and lifecycle: serial-based identity, the MX/MS/MR/MV/MG/MT product lines, org inventory vs network assignment, reboot and removal, and device/uplink status via meraki_raw_request.
- ▌ Runzero Sites · wyre-airunZero sites: creating and managing organization sites, defining scan scope and exclusions, deploying explorers, and organizing assets by location or client.
- ▌ Runzero Tasks · wyre-airunZero scan tasks: creating scans, scheduling recurring scans, managing explorers, configuring scan parameters, and reviewing scan results.
- ▌ Axcient Vaults · wyre-aiAxcient x360Recover vaults: Private vs Cloud vault types, storage capacity, and the connectivity-loss alert threshold — including axcient_set_vault_threshold, the one tool in this plugin that changes alerting configuration rather than just reading it.
- ▌ Blumira Agents · wyre-aiBlumira agents (sensors) and the devices they run on: device inventory and filtering, agent health via last-seen timestamps, and agent deployment keys.
- ▌ Clio API Patterns · wyre-aiClio Manage MCP fundamentals: OAuth 2.0 Authorization Code connection via Conduit, region selection, the matters-as-hub data model, decision-tree tool navigation, pagination, and the deliberate v1 scope limits (no delete anywhere, documents metadata-only, communications/calendar/bills read-only).
- ▌ Clio Time Billing · wyre-aiClio time and expense activities logged against a matter: the activities domain's create-only lifecycle, the billing-read / time-entry-write split, and why billing mutations are out of scope for v1.
- ▌ Connectwise Cpq Quotes · wyre-ai bundleThe ConnectWise CPQ quote lifecycle over the real tool surface: searching quotes, the GUID-vs-quoteNumber dual addressing, versions, creating quotes by copying a template (the API's only create path), patching quote fields, the per-quote customer records and payment/financing terms, tabs as the section structure, and the deletes that cascade.
- ▌ Halopsa Agents · wyre-aiHaloPSA agents (technicians) and teams as a read-only MCP surface: listing technicians, retrieving agent detail, listing team structures, and the inactive-agent filter. Agent IDs resolved here are what ticket assignment needs.
- ▌ Halopsa Assets · wyre-ai bundleHaloPSA asset/CMDB data model: asset (configuration item) fields, device types and statuses, links to clients, sites, users, tickets, and contracts, plus parent-child asset relationships. Covers the Asset API surface, hardware lifecycle workflows, RMM auto-sync and device matching, and validation errors.
- ▌ Hudu API Patterns · wyre-ai bundleHudu REST API fundamentals: x-api-key authentication, base URL and /api/v1/ structure, granular API key permission levels, UI-vs-API resource naming differences, query-parameter filtering, page-based pagination, the 300 req/min rate limit, and HTTP status/error semantics.
- ▌ Autotask Quotes · wyre-aiAutotask quote structure and line items - quote item types (product, service, service bundle, labor, expense, shipping), the mutually-exclusive catalog reference rules, and the three discount mechanisms (unit, line, percentage) used to build customer proposals.
- ▌ Datto Rmm Audit · wyre-ai bundleDatto RMM audit data structure covering hardware inventory (CPU, RAM, disks, motherboard, BIOS), software inventory, network interfaces, and ESXi/printer audits, along with audit collection cadence and data freshness semantics.
- ▌ Datto Rmm Sites · wyre-ai bundleDatto RMM site management: site hierarchy and identifiers, proxy and patch-window settings, site-scoped device/alert queries, and create/update/delete operations for client locations.
- ▌ Microsoft 365 API Patterns · wyre-aiMicrosoft Graph fundamentals shared by every M365 skill: Entra token scopes and the per-request Bearer model, OData query operators and filter syntax, @odata.nextLink pagination, delta queries for incremental sync, 429 throttling and retry behavior, JSON batching, and the common Graph error codes.
- ▌ Board Hygiene · wyre-aiBoard-wide ticket maintenance, distinct from working any single ticket: stale-ticket detection with per-status staleness thresholds, the Waiting-on-Client rot case and its three valid resolutions, duplicate/related-ticket detection signals and safe linking, and technician queue-balance assessment weighted by more than raw ticket count.
- ▌ Pax8 API Patterns · wyre-aiPax8 MCP fundamentals: the official hosted MCP server connection, all 15 Pax8 MCP tools and their parameters, pagination, sorting, filtering, response shapes, rate limiting, and error handling.
- ▌ Rootly Services · wyre-aiThe Rootly service catalog: tier classification by business criticality, the ownership attributes attached to each service (team, Slack channel, escalation policy, runbooks), upstream/downstream dependency modeling for blast-radius analysis, service CRUD, and how services link back to incidents and alerts.
- ▌ Runzero Assets · wyre-aiThe runZero asset inventory: searching and browsing assets, asset attributes, OS fingerprinting, hardware details, and network interfaces.
- ▌ Scalepad Core · wyre-aiThe ScalePad Core API — the read-only, US-only unified data layer over clients, contacts, members, sites, opportunities, hardware and SaaS assets, the product catalog, service contracts, tickets, and integration configurations.
- ▌ Msp Terminology · wyre-aiMSP industry terminology: acronyms, roles, contract and billing concepts, and the vocabulary used across PSA, RMM, documentation, and security platforms.
- ▌ Xero API Patterns · wyre-ai bundleXero Accounting API fundamentals: OAuth2 Custom Connection (client credentials) auth and scopes, the xero-tenant-id header, where-clause filter syntax, page-based pagination, rate limits, the two date formats, validation-error shape, and batch operations.
- ▌ Axcient Clients · wyre-aiAxcient x360Recover clients: the health_status model, client_code, the three-way protected-system counter breakdown (appliance_based, d2c, cloud_archive), and minting direct-to-cloud agent enrollment tokens.
- ▌ Axcient Devices · wyre-aiAxcient x360Recover protected devices (servers and workstations): SERVER/WORKSTATION typing, the current/previous health-status model, local vs vault vs cloud usage and recovery-point timestamps, AutoVerify screenshot verification, and restore points.
- ▌ Halopsa Clients · wyre-ai bundleHaloPSA CRM data model: client records and their billing/contact fields, sites (locations), contacts (Users), client classification, and parent-child client hierarchy. Covers the Client/Site/Users API surface, onboarding and deactivation workflows, duplicate prevention, and common validation errors.
- ▌ Halopsa Tickets · wyre-ai bundleHaloPSA service desk tickets: ticket fields, statuses, priorities and ticket types, actions (notes and time entries), attachments, SLA behaviour, and the creation and status-transition workflows with their validation rules.
- ▌ Hubspot Tickets · wyre-aiHubSpot support tickets: core fields, default pipeline stages, priority levels, MSP ticket categories, SLA timestamp properties, and associating tickets with contacts, companies, and deals.
- ▌ Autotask Billing · wyre-aiAutotask billing item retrieval, approval-level workflows, and invoice search — covering billing item types, approval status filtering, and reconciliation of billable work against invoices for MSP finance teams.
- ▌ Autotask Tickets · wyre-ai bundleAutotask ticket lifecycle: status/priority codes and transition rules, the ticket field schema, SLA calculation and clock behavior, escalation rules, ticket metrics, and the MCP tool surface (create, update, search, history, notes) for MSP service desk operations.
- ▌ Datto Rmm Alerts · wyre-ai bundleDatto RMM alert structure, priorities, and the 25+ alert context types (antivirus_ctx, eventlog_ctx, perf_disk_usage_ctx, ransomware_ctx, and more), each with its own type-specific fields. Covers alert resolution workflows and context-specific triage guidance.
- ▌ It Glue Contacts · wyre-ai bundleIT Glue contacts — the people (clients, vendors, partners) associated with an organization. Covers contact types, the emails/phones array structure, location linkage, PSA sync, and lookup patterns.
- ▌ Rocketcyber Apps · wyre-aiRocketCyber application inventory: detecting, categorizing, and monitoring applications across managed endpoints, including approved-vs-unapproved software, app-level threat detection, and software compliance reporting.
- ▌ Nutanix Storage · wyre-aiThe Nutanix storage read surface across four namespaces: `storage_execute` for storage containers and volume groups, `volumes_execute` for iSCSI / NVMe-TCP volume group attachment state, `objects_execute` for the S3-compatible object store, and `files_execute` for virtual file servers and NFS/SMB shares — capacity, configuration, and attachment queries.
- ▌ Pax8 Subscriptions · wyre-aiPax8 subscriptions: license and seat counts, the full subscription lifecycle and its states, change history, filtering by company or product, and quantity management for license optimization.
- ▌ Rootly Incidents · wyre-aiIncidents, Rootly's primary resource: the incident lifecycle and status transitions, severity levels, the incident field reference, AI-assisted analysis via find_related_incidents and suggest_solutions, action items, alert attachment, and cross-vendor PSA ticket correlation.
- ▌ Rootly Workflows · wyre-aiRootly's incident-response automation model: the trigger / condition / action structure, the full catalog of trigger, action, and condition types, workflow CRUD and enable/disable, and the failure modes behind stale, over-firing, or circularly chained workflows.
- ▌ Sherweb Billing · wyre-aiSherweb distributor billing: explicit billing date ranges, Setup/Recurring/Usage charge types, billing cycles (OneTime, Monthly, Yearly), the pricing breakdown (listPrice, netPrice, prorated, subTotal), promotional and performance deductions, fees, taxes, and MSP margin calculation. Also covers what this plugin cannot retrieve: there is no billing-period enumeration and no invoice surface.
- ▌ Atera API Patterns · wyre-ai bundleAtera REST API fundamentals: X-API-KEY header authentication, OData-style pagination, the 700 requests/minute rate limit, endpoint conventions, and error handling.
- ▌ Auvik API Patterns · wyre-aiAuvik MCP fundamentals: the JSON:API envelope shape, basic-auth credential model, region routing, cursor-based pagination, rate-limit handling, and the v1 vs v2 device API distinction.
- ▌ Blumira Findings · wyre-aiThe Blumira finding lifecycle: status and severity codes, resolution types, list filtering, enriched detail retrieval, assignment, and comment threads.
- ▌ Halopsa Invoices · wyre-aiHaloPSA invoices as a read-only MCP surface: listing by client or date range, filtering by payment and send status, retrieving line-item detail on a single invoice, and the reporting and reconciliation workflows built on them.
- ▌ Hubspot Contacts · wyre-aiHubSpot contact records: core and MSP-relevant custom fields, lifecycle stages, lead status values, contact ownership, CRM search filter patterns, and associations to companies and deals.
- ▌ Huntress Agents · wyre-aiHuntress endpoint agents: the agent lifecycle, organization and platform filters, health signals such as `last_seen_at` and version, fleet-audit workflows, and the errors returned for missing or empty agent results.
- ▌ Autotask Expenses · wyre-aiAutotask expense report and expense item structure - the report/item parent-child relationship, approval status workflow, expense categories, payment types, and the billable vs reimbursable distinction for MSP operational expenses.
- ▌ Autotask Projects · wyre-aiAutotask project structure - projects, phases, tasks, and milestones - including project and task fields, status values, resource assignment, and how project work links to contract billing for MSP project managers.
- ▌ Datto Rmm Devices · wyre-ai bundleDatto RMM device management: identifiers (UID, hostname, MAC), device types and statuses, user-defined fields (UDF1-30), warranty data, and device lookup/update/delete operations.
- ▌ It Glue Documents · wyre-ai bundleIT Glue documents: rich-HTML documentation records scoped to an organization, including document folders, multi-section content via the Document Sections API, embedded passwords/configurations/images, and related-item links to other IT Glue resources.
- ▌ It Glue Passwords · wyre-ai bundleIT Glue passwords: secure, organization-scoped credential storage with categories, folders, restricted-access flags, OTP secrets, and embedding into documents and flexible assets. Covers access-control and rotation practices for handling sensitive credentials.
- ▌ Runzero Services · wyre-airunZero discovered services: listing services, filtering by port or protocol, identifying vulnerabilities, and auditing exposed services across sites.
- ▌ Runzero Wireless · wyre-airunZero wireless network discovery: discovered wireless networks, rogue access point identification, wireless security configuration analysis, and SSID auditing.
- ▌ Scalepad Quoter · wyre-aiQuoter through ScalePad: building and publishing quotes, managing the catalog (items, item groups, tiers, options, manufacturers), quote contacts, suppliers and datafeeds, and the OAuth helpers for the standalone api.quoter.com path.
- ▌ Bec Response · wyre-aiBusiness Email Compromise detection and first response: the signals that reveal it in CIPP/M365 audit logs, mailbox and forwarding rules, and connected email security vendor alerts; the order-dependent response sequence (session revocation, forwarding-rule audit, mailbox rule and delegate cleanup, password reset, MFA re-enrollment, lateral-spread check, recipient notification); and what a defensible incident timeline must capture for insurance or bank-fraud claims.
- ▌ Syncro Assets · wyre-aiSyncro MSP assets: asset records and fields for hardware, software, and devices, RMM integration, patch management data, and asset search and update operations.
- ▌ Halopsa Contracts · wyre-ai bundleHaloPSA contract management: contract types (recurring, prepaid hours, ad-hoc, project, warranty), statuses, billing and coverage fields, recurring invoice items, prepaid hour balances and deduction, SLA association, renewal and billing-reconciliation workflows.
- ▌ Hubspot Companies · wyre-aiHubSpot company records: core fields, industry classification values, lifecycle stages, domain-based deduplication and automatic contact-company matching, and cross-referencing associated contacts, deals, and tickets.
- ▌ Huntress Billing · wyre-aiHuntress billing and summary reports: what each report type contains, the list/get tools for both, and the monthly reconciliation, QBR security summary, and cost-analysis workflows an MSP builds from them.
- ▌ Huntress Signals · wyre-aiHuntress security signals: how signals differ from incidents, the signal types, listing and filtering by organization, and the threat-hunting and pattern-analysis workflows built on signal data.
- ▌ Autotask Contracts · wyre-aiAutotask contract and service agreement management - contract types (recurring services, block hours, time & materials, fixed price, retainer), service/service bundle associations, SLAs, and how contracts drive billing for MSP account managers.
- ▌ Autotask Picklists · wyre-aiAutotask picklist and reference-data lookups — queues, ticket statuses, ticket priorities, and project phases — the instance-specific configured values required before creating or filtering tickets and other entities.
- ▌ Rocketcyber Agents · wyre-aiRocketCyber agent (RocketAgent) deployment, communication status, health monitoring, and troubleshooting: agent installation, online/offline status, agent-to-account mapping, and platform support.
- ▌ Liongard Systems · wyre-ai bundleLiongard systems — the assets discovered by inspections — plus their detail data (raw configuration JSON with historical snapshots), dataprint extraction via JMESPath expressions, and the v2 Asset Inventory identity and device profiles that correlate one entity across multiple inspectors.
- ▌ N Central Devices · wyre-aiN-central device records: listing with saved device filters (filterId), asset and warranty lookups, lifecycle reads and updates, and service-monitor status triage on a single device.
- ▌ Rootly Postmortems · wyre-aiRootly postmortems as structured post-incident retrospectives: the postmortem lifecycle, templates and automatic timeline import, action item creation and tracking through to project-management tools, and the blameless review practices Rootly's model assumes.
- ▌ Sherweb Customers · wyre-aiSherweb customer records: the distributor > service provider > customer hierarchy and its API scoping consequences, customer lifecycle stages, core address and contact fields, accounts-receivable data with aging buckets, and cross-referencing customers with PSA, subscription, and billing data.
- ▌ Spamtitan Lists · wyre-aiSpamTitan sender allowlists and blocklists: the add/remove/list action parameter, entry types, allowlisting trusted senders to prevent false positives, blocking unwanted senders and domains, and the scoping limit — neither manage tool takes a domain parameter.
- ▌ Syncro Tickets · wyre-aiSyncro MSP tickets: ticket fields, statuses, priorities, problem types, timer operations, workflow automations, and the validation, time-tracking, and reporting logic around them.
- ▌ Axcient Appliances · wyre-aiAxcient x360Recover appliances: the physical/virtual hardware running local backups, its device roster, and the org-wide vs client-scoped list tools.
- ▌ Connectwise Manage Tickets · wyre-ai bundleConnectWise PSA ticket management: ticket fields, service boards, statuses, priorities, SLAs, ticket notes, and workflow automation. Essential for MSP technicians handling service delivery through ConnectWise PSA.
- ▌ Crewhu API Patterns · wyre-aiCrewhu MCP fundamentals: token authentication via the `X-Crewhu-Api-Token` header and its gateway env-var mapping, the flat 18-tool surface across the surveys, users, badges, and prizes domains (only `crewhu_badges_update_contest` writes), pagination, and error codes.
- ▌ On Call Handoff · wyre-aiAssembling an on-call shift handoff from whatever incident-management tool (Rootly, PagerDuty, BetterStack) is connected, plus corroborating observability signal where available: the four handoff categories in priority order (currently paging, escalated without an owner, last-shift history, known-flaky watch list), why an empty open-incidents list is not an empty handoff, and the bar for calling an alert known-flaky rather than simply resolved.
- ▌ Domotz API Patterns · wyre-aiDomotz API and MCP fundamentals: X-Api-Key header authentication, the region-selected base URL (us-east-1 / eu-central-1), the full 21-tool MCP catalog by domain, the agent-scoped call shape, why there are no pagination arguments, rate limiting, and HTTP error codes.
- ▌ Hubspot Activities · wyre-aiHubSpot tasks, notes, and associations: task priority and status values, notes-vs-tasks semantics, the association type matrix linking contacts, companies, deals, and tickets, and engagement-history workflows.
- ▌ Datto Rmm Variables · wyre-ai bundleDatto RMM account-level and site-level variables: scoping and inheritance (site overrides account), naming conventions and reserved prefixes, CRUD operations, and referencing variables from component scripts.
- ▌ Liongard Overview · wyre-ai bundleLiongard platform fundamentals: the entity model (environments, agents, inspectors, launchpoints, systems, detections, metrics, timeline, dataprints, asset inventory), X-ROAR-API-KEY authentication against instance-scoped URLs, the split between the v1 and v2 APIs, and the shared pagination, filtering, and rate-limit conventions.
- ▌ Meraki API Patterns · wyre-aiCisco Meraki MCP fundamentals: the full tool catalog, gateway header authentication, Dashboard API v1 structure, Link-header cursor pagination, per-org rate limiting, the read-only / confirm_destructive_action safety model, the meraki_raw_request escape hatch, and error handling.
- ▌ Nutanix Networking · wyre-aiThe Nutanix networking read surface: `networking_execute` for AHV network configuration (subnets, VPCs, vSwitch, BGP — coverage varies by artifact set, down to a minimal capabilities/AWS-VPC slice) and `microseg_execute` for Flow Network Security policies, service groups, and address groups.
- ▌ Pagerduty Alerts · wyre-aiPagerDuty alerts: the alert-vs-incident model, alert statuses, grouping modes, event rules for routing and suppression, dedup_key deduplication, and the Events API v2 trigger/acknowledge/resolve payloads.
- ▌ Pagerduty On Call · wyre-aiPagerDuty on-call model: schedules with rotation layers, restrictions, the computed final schedule, and overrides; escalation policy tiers and timeouts; on-call entry fields; and the schedule, escalation policy, and team MCP tools.
- ▌ Rootly API Patterns · wyre-aiThe Rootly hosted MCP server and the JSON:API REST surface behind it: Global vs. Team token types and how the gateway injects credentials, the catalog of 25 dynamically generated tools by category, page-number pagination and relationship includes, filter syntax, rate limits, and error handling.
- ▌ Pipeline Health · wyre-aiCRM pipeline health assessment against whatever CRM is discovered through the gateway: stage-velocity norms derived from closed-won deals, activity-based stalled-deal detection, raw and quality-adjusted pipeline coverage against a revenue target, and the CRM-less degradation rule (report nothing rather than fabricate figures).
- ▌ Syncro Invoices · wyre-aiSyncro MSP invoices: invoice fields, line items, payment processing, and billing workflows.
- ▌ Warmly API Patterns · wyre-aiWarmly's remote MCP server: WorkOS AuthKit OAuth 2.0 + PKCE authentication, RFC 9728 protected-resource metadata, multi-organization scoping, the stateful Streamable HTTP session model, the three read-only visitor-intelligence tools and their fields, credit semantics, error codes, and rate-limit guidance.
- ▌ Human Risk Scoring · wyre-aiExplainable per-user and per-org human risk scoring from training-completion status, phishing-simulation failure history, and optional real-world click/attack-targeting signal: the weighted factor table, three-tier bucketing, per-org rollup as a distribution rather than a blended number, and graceful degradation when only some inputs are connected.
- ▌ Blumira Resolutions · wyre-aiBlumira resolution types (Valid, Not Applicable, False Positive): how to choose between them, their effect on security metrics and detection tuning, and the org- and MSP-level resolve calls.
- ▌ Connectwise Automate Alerts · wyre-ai bundleConnectWise Automate alert management: alert sources (monitors, scripts, events), severity levels, lifecycle states, acknowledgment, resolution, history tracking, and PSA ticket creation from alerts.
- ▌ Connectwise Cpq Quote Items · wyre-aiConnectWise CPQ line items and the tabs that hold them: searching items by quote or tab, the tab requirement on every create, the pricing and margin fields, bundle and optional-line flags, recurring-revenue and PSA mapping fields, JSON Patch updates, and why there is no product catalog to search.
- ▌ Connectwise Manage Contacts · wyre-aiConnectWise PSA contact management: contact records, contact types, communication items (email, phone), portal access, and relationships to companies. Essential for MSP customer relationship management in ConnectWise PSA.
- ▌ Connectwise Manage Projects · wyre-ai bundleConnectWise PSA project management: project lifecycle and status/type values, phases, templates, resource/team allocation, budgeting, billing methods, and project tickets.
- ▌ Huntress Incidents · wyre-ai bundleHuntress incidents and the remediation lifecycle: querying incidents by organization and status, SOC-recommended remediation details, individual and bulk approve/reject, remediation execution status, and the ordering constraint that incidents resolve only after all remediations are processed.
- ▌ It Glue API Patterns · wyre-ai bundleIT Glue REST API fundamentals: JSON:API request/response structure, x-api-key authentication across regional endpoints (US/EU/AU), filter and sort syntax, pagination, sideloading with includes, rate limits, CRUD operations, and error handling.
- ▌ Rocketcyber Accounts · wyre-aiRocketCyber's provider/customer account hierarchy: sub-account navigation, account CRUD operations, account settings, security policy configuration, and multi-tenant MSP patterns.
- ▌ Pandadoc Documents · wyre-aiPandaDoc document lifecycle end to end: creating documents from templates, sending for e-signature, status checks and PDF downloads, the full document status enum, MSP document types, content tokens, pricing-table structure, document and recipient fields, and status-transition errors.
- ▌ Pandadoc Proposals · wyre-aiMSP proposal workflows in PandaDoc: proposal types and typical values (MSA, SOW, hardware quote, project proposal, security assessment, cloud migration), the standard MSP content-token set, managed-services and hardware pricing-table structures, mapping document statuses to sales-pipeline stages, and pipeline and stale-proposal tracking.
- ▌ Pandadoc Templates · wyre-aiPandaDoc template library and structure: layout, content blocks, tokens, interactive fields, signature fields, pricing tables, and recipient roles, plus the MSP template set (MSAs, SOWs, proposals, quotes, NDAs, change orders, QBRs), template versioning, tags, and the template field reference.
- ▌ Incident Correlation · wyre-ai bundleVendor-agnostic cross-tool incident correlation: combining PSA tickets, RMM device state, documentation-platform assets, and configuration- monitoring changes into a unified incident summary across Kaseya, ConnectWise, HaloPSA, Syncro, Atera, and similar MSP stacks.
- ▌ Superops Alerts · wyre-ai bundleSuperOps.ai RMM alerting: alert types, severity levels, status lifecycle and valid transitions, asset/client/monitor associations, and the GraphQL operations for listing, acknowledging, resolving, and converting alerts into tickets. Includes triage, dashboard, and client-reporting workflows.
- ▌ Superops Assets · wyre-ai bundleSuperOps.ai RMM asset inventory: asset status and platform enums, hardware, network, OS and association fields, software inventory, disk usage, patch status, activity history, and the GraphQL queries and script-execution mutations behind them. Includes health-check, patch-compliance, and software-audit workflows plus remote-action readiness checks.
- ▌ Syncro Customers · wyre-aiSyncro MSP customers: customer fields, contacts, sites and locations, and customer create, update, and search operations.
- ▌ Timezest Resources · wyre-aiTimeZest's combined resource pool — the unified list of agents and teams available for scheduling — including filtering by resource type and surveying what is bookable before drilling into a specific agent or team.