Datto RMM API Patterns

Datto RMM API Patterns

Overview

The Datto RMM REST API v2 provides programmatic access to device management, alerts, sites, jobs, and audit data. This skill covers authentication, platform selection, pagination, error handling, and performance optimization patterns.

Anti-triggers

• Kaseya's other RMM — VSA authenticates with a two-step token exchange against a per-tenant host, not OAuth against a regional platform; use kaseya-vsa-api-patterns.
• Datto's backup APIs — BCDR signs requests with HMAC-SHA256 and shares no credentials with RMM; use datto-bcdr-api-patterns.

Key Concepts

Platforms

Datto RMM operates across 6 regional platforms. You must use the correct base URL for your account:

Authentication Flow

Datto RMM uses OAuth 2.0 client credentials flow:

┌─────────────┐     1. POST /auth/oauth/token     ┌─────────────────┐
│   Client    │ ──────────────────────────────>   │  Datto RMM API  │
│             │     (API Key + Secret)            │                 │
│             │ <────────────────────────────────  │                 │
└─────────────┘     2. Access Token (100h TTL)    └─────────────────┘
       │
       │  3. API Request with Bearer Token
       ▼
┌─────────────────────────────────────────────────────────────────┐
│  GET /api/v2/devices                                            │
│  Authorization: Bearer <access_token>                           │
└─────────────────────────────────────────────────────────────────┘

Token Lifecycle

• Token Expiry: 100 hours (approximately 4 days)
• Refresh Strategy: Request new token before expiry
• Storage: Cache token securely, reuse until near expiry

Field Reference

OAuth Token Request

POST https://{platform}-api.centrastage.net/auth/oauth/token
Content-Type: application/x-www-form-urlencoded

grant_type=password&username={API_KEY}&password={API_SECRET}

Response:

{
  "access_token": "eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9...",
  "token_type": "bearer",
  "expires_in": 360000
}

API Request Headers

Environment Variables

export DATTO_API_KEY="your-api-key"
export DATTO_API_SECRET="your-api-secret"
export DATTO_PLATFORM="merlot"  # pinotage, merlot, concord, vidal, zinfandel, syrah

API Patterns

Token Acquisition

async function getAccessToken(platform, apiKey, apiSecret) {
  const response = await fetch(
    `https://${platform}-api.centrastage.net/auth/oauth/token`,
    {
      method: 'POST',
      headers: {
        'Content-Type': 'application/x-www-form-urlencoded'
      },
      body: new URLSearchParams({
        grant_type: 'password',
        username: apiKey,
        password: apiSecret
      })
    }
  );

  if (!response.ok) {
    throw new Error(`Authentication failed: ${response.status}`);
  }

  const data = await response.json();
  return {
    token: data.access_token,
    expiresAt: Date.now() + (data.expires_in * 1000)
  };
}

Pagination

Datto RMM uses cursor-based pagination with nextPageUrl:

Request:

GET /api/v2/devices?max=250
Authorization: Bearer {token}

Response:

{
  "devices": [...],
  "pageDetails": {
    "count": 250,
    "nextPageUrl": "/api/v2/devices?max=250&page=xyz123",
    "prevPageUrl": null
  }
}

Pagination Constants:

Efficient Pagination Pattern:

async function fetchAllDevices(token, platform) {
  const allDevices = [];
  let url = `/api/v2/devices?max=250`;

  while (url) {
    const response = await fetch(
      `https://${platform}-api.centrastage.net${url}`,
      {
        headers: { Authorization: `Bearer ${token}` }
      }
    );

    const data = await response.json();
    allDevices.push(...data.devices);

    // Get next page URL from response
    url = data.pageDetails?.nextPageUrl || null;
  }

  return allDevices;
}

Rate Limiting

Datto RMM enforces strict rate limits:

Rate Limit Headers:

Retry Strategy:

async function requestWithRetry(url, options, maxRetries = 5) {
  for (let attempt = 0; attempt < maxRetries; attempt++) {
    try {
      const response = await fetch(url, options);

      if (response.status === 429) {
        const retryAfter = response.headers.get('Retry-After') || 60;
        console.log(`Rate limited. Waiting ${retryAfter}s...`);
        await sleep(retryAfter * 1000);
        continue;
      }

      return response;
    } catch (error) {
      if (attempt === maxRetries - 1) throw error;

      // Exponential backoff with jitter
      const delay = Math.pow(2, attempt) * 1000 + Math.random() * 1000;
      await sleep(delay);
    }
  }
}

Timestamp Handling

Datto RMM uses Unix milliseconds for all timestamps:

// Convert ISO date to Datto timestamp
const dattoTimestamp = new Date('2024-02-15T10:00:00Z').getTime();
// Result: 1707991200000

// Convert Datto timestamp to Date
const jsDate = new Date(1707991200000);
// Result: 2024-02-15T10:00:00.000Z

// Calculate timestamp for "last 24 hours"
const - (24 * 60 * 60 * 1000);

Timestamp Query Example:

GET /api/v2/alerts/open?since=1707991200000

Workflows

See references/examples.md for a complete DattoRMMClient class that ties together token caching, retry, and requests.

Site-Scoped Queries

Many endpoints support site-level filtering:

# Get devices for a specific site
GET /api/v2/site/{siteUid}/devices

# Get alerts for a specific site
GET /api/v2/site/{siteUid}/alerts/open

# Get resolved alerts for a site
GET /api/v2/site/{siteUid}/alerts/resolved

Error Handling

HTTP Status Codes

Error Response Format

{
  "errorCode": "INVALID_PARAMETER",
  "message": "The device UID is not valid",
  "details": {
    "field": "deviceUid",
    "value": "invalid-uid"
  }
}

See references/errors.md for the full DattoAPIError class and status-code-to-message mapping pattern.

Best Practices

1. Cache tokens - Reuse tokens until near expiry (100 hours)
2. Use correct platform - Verify your account's platform before making requests
3. Respect rate limits - Stay under 600 req/min to avoid IP blocking
4. Use pagination - Always handle nextPageUrl for large result sets
5. Handle timestamps - Datto uses Unix milliseconds, not seconds
6. Implement retry logic - Use exponential backoff for transient errors
7. Cache reference data - Sites and account info change infrequently
8. Scope queries to sites - Use site-level endpoints when possible
9. Monitor rate limit headers - Track remaining requests proactively

Common Query Patterns

Filter by Time Range

// Alerts in last 24 hours
const since = Date.now() - (24 * 60 * 60 * 1000);
const url = `/api/v2/alerts/open?since=${since}`;

Device Lookups

// By hostname (requires fetching all and filtering)
const devices = await client.getDevices();
const device = devices.find(d =>
  d.hostname.toLowerCase() === hostname.toLowerCase()
);

// By UID (direct lookup)
const device = await client.getDevice(deviceUid);

Batch processing with rate-limit-friendly delays is shown in references/examples.md.

Related Skills

• Datto RMM Devices - Device management
• Datto RMM Alerts - Alert handling
• Datto RMM Sites - Site management
• Datto RMM Jobs - Job execution