IRONSCALES Incidents

Ironscales Phishing Incidents

Overview

Ironscales combines AI-powered threat detection with crowdsourced employee phishing reports to identify and remediate phishing attacks. When a user reports a suspicious email (via the Ironscales Outlook add-in or Gmail extension) or Ironscales AI auto-detects a threat, an incident is created. Security administrators triage these incidents and take remediation actions against the delivered mail. Ironscales uses federated learning — decisions made on one tenant inform the global threat model, improving detection over time.

Anti-triggers

• A phishing report that arrived in a different platform — Ironscales incidents originate from its own add-in or its own AI. Abnormal's abuse mailbox produces separate objects with separate IDs; use Abnormal Security Cases.
• A simulated phish, or who clicked one — Ironscales incidents come from real inbound mail. Campaign results and click rates are KnowBe4 Phishing.
• Mail held at a gateway before it reached anyone — Ironscales acts on mail already sitting in mailboxes and has no pre-delivery queue. Use SpamTitan Quarantine or Mimecast Message Tracking.
• Resetting the credentials a phish harvested — remediation here removes mail and blocks senders. The identity action happens in the tenant; use cipp-users.
• A phish caught by the other API-based platform on the tenant — Check Point Harmony Email (Avanan) inspects the same mailboxes and detects the same mail independently. It has no incident object to correlate against — its API surfaces the offending mail itself — so use avanan-threats and match on the message, not on an ID.

Key Concepts

Incident Status

ironscales_incidents_list accepts exactly these four values in status:

There is no resolved status. Passing one is a 400.

Incident Severity

ironscales_incidents_list also accepts severity, which is the only prioritisation filter the API offers:

Incident Sources — not a filter

Incidents originate either from a user's add-in report or from Ironscales AI. There is no source parameter. You cannot ask the API for only user-reported incidents. If you need the split, list without a source filter and partition the returned records yourself.

Classifying an email is not an incident action

ironscales_email_classify is a stateless AI lookup. You assemble a raw email — sender is required, everything else optional — POST it to Ironscales, and get a verdict back. It does not reference an incident, does not set classification on anything, and changes no state anywhere. There is no tool on this server that writes a phishing/spam/legitimate verdict onto an existing incident. The only way this server changes incident state is ironscales_remediation_act.

Because you supply the content, this tool sends the customer's message — subject, plain-text body, HTML body, URLs, headers — outbound to Ironscales for analysis. Its schema explicitly says to pass attachment metadata only (filename, content_type, size_bytes); never the file contents.

Remediation Actions

ironscales_remediation_act accepts exactly five values in action. They are not all tightenings:

quarantine is the default choice. Reach for delete only when the message is confirmed malicious and you have already captured whatever evidence the investigation needs, because delete destroys it.

notify_users (boolean, default false) mails the affected end users about the remediation. It is an outbound communication to your customer's staff and it cannot be unsent. Leave it false unless someone has explicitly asked for the notification.

There is no block_domain action. Campaign-wide domain blocking is not exposed by this server — see Handle a Phishing Campaign below.

Allowlist Entries

ironscales_allowlist_manage takes an operation (not an action), and entries are typed: an entry is an email, a domain, or an ip. An allowlist entry exempts its target from phishing detection for the whole company, so a domain entry is a far larger trust grant than an email one.

API Patterns

ironscales_incidents_list is offset-paginated. All tools are scoped to the connected company ID.

The incident fields this server reads and normalises for the incident card, and therefore the ones you can rely on:

• id, subject, status, severity, sender, created_at
• recipients[] and recipient_count — the campaign-breadth signal.
• threat_indicators[] — why the mail was flagged.

ironscales_incidents_get returns the vendor payload verbatim, so it may carry further fields; treat anything beyond the list above as tenant-dependent and verify it is present before branching on it.

See references/api.md for full parameter lists and request/response examples for every tool.

Common Workflows

Daily Incident Triage

1. Call ironscales_incidents_list with status=open.
2. Work severity=critical and severity=high first — re-run the list with the severity filter rather than sorting client-side, so you page through less.
3. For each incident, call ironscales_incidents_get with incident_id and review threat_indicators, sender, and recipient_count.
4. Decide an action per incident and call ironscales_remediation_act. Default to quarantine; escalate to delete only for confirmed malicious mail whose evidence you no longer need.
5. Incidents you judge benign take mark_false_positive, which restores the message to its recipients.

There is no auto-classification step. Nothing in this server labels an incident for you, so nothing can be labelled in bulk without a human deciding each remediation.

Investigate Before Remediating

1. Call ironscales_incidents_get with the incident ID.
2. Review threat_indicators — each entry explains why the mail was flagged.
3. Check recipient_count and recipients — breadth tells you whether this is a campaign or a one-off.
4. Compare the reply-to against sender if the payload carries it; mismatches are a common BEC indicator.
5. If you want a second opinion on the content itself, assemble the message into ironscales_email_classify (sender required, plus subject/body/URLs). Remember this ships that content to Ironscales and returns only a verdict — it will not change the incident.
6. Call ironscales_remediation_act with the chosen action.

Process False Positive Reports

1. Call ironscales_incidents_list with status=open. There is no source filter, so if you only want user-reported items, partition the returned records yourself after the call.
2. For each incident you judge benign, call ironscales_remediation_act with action=mark_false_positive. This restores the message to the people who received it — confirm that is what you want before calling.
3. To stop the same sender recurring, call ironscales_allowlist_manage with operation=add, entry_type=email, and the address as value. Use entry_type=domain only when you intend to exempt every sender on that domain.
4. Respond to the reporting user confirming the email is safe.

Handle a Phishing Campaign

1. Identify the campaign — multiple incidents sharing a sending domain or URL pattern. You will have to correlate these yourself; the API has no campaign object.
2. Remediate each incident individually with ironscales_remediation_act. quarantine contains the mail; block_sender stops that one address.
3. Campaign-wide domain blocking is not available through this server. block_sender is per-address and there is no block_domain action. A domain-level block has to be done in the Ironscales console or in the upstream mail filter. Do not promise a customer a domain block from here.
4. ironscales_allowlist_manage is the opposite operation — it exempts a domain from detection. Never reach for it to "handle" a campaign.
5. Call ironscales_stats_company for the period to quantify scope.

Weekly Statistics Review

1. Call ironscales_stats_company with period=7d. 30d, 90d, and 1y are also accepted — use 1y for annual reporting.
2. Review the top targeted users — these people need additional security awareness training. Treat the list as sensitive security information.
3. Review trending attack types to inform awareness focus areas.
4. Compare confirmed phishing against false positives — a high false positive rate indicates aggressive tuning or a gap in user education.

Error Handling

Remediation Fails — Incident Already Closed

Cause: The incident status is closed. The resulting error often reads like a permissions failure. Solution: Call ironscales_incidents_list and confirm the status before acting. Remember the valid statuses are open, in_progress, pending, and closed — there is no resolved.

Remediation Reports Partial Success

Cause: Some mailboxes may be offline, the email may have been deleted by the user, or Exchange/M365 integration permissions may be incomplete. Solution: Verify the Ironscales M365 integration in the platform. For remaining mailboxes, remove the email manually.

Allowlist Not Preventing New Incidents

Cause: An email entry does not cover other addresses on the same domain. Solution: Use entry_type=domain — but understand you are exempting the entire domain from phishing detection, which is a much larger grant.

Classification Returned a Verdict but Nothing Changed

Cause: Working as designed. ironscales_email_classify is stateless. Solution: If you wanted incident state to change, call ironscales_remediation_act.

Best Practices

• Triage open incidents at least once per business day — user-reported incidents reflect real user exposure.
• Filter on severity rather than pulling the whole queue; it is the only prioritisation the API offers.
• Prefer quarantine over delete. delete is permanent and takes the evidence with it.
• Leave notify_users at false unless the customer asked to be notified — that mail cannot be unsent.
• Treat mark_false_positive as a release, not a filing action: it puts the message back in front of the recipients.
• Never assume ironscales_email_classify did anything to an incident. Verify with ironscales_incidents_get if you are unsure.
• Before pasting message content into ironscales_email_classify, confirm you are authorised for that tenant — the content leaves your control.
• Build the allowlist proactively with entry_type=email for internal notification senders, HR systems, and monitoring tools. Reserve entry_type=domain for cases you can justify in writing.
• Always investigate incidents with a high recipient_count — these are broad campaigns affecting many users.

Related Skills

• api-patterns - Authentication, pagination, error codes