ABX Strategy Framework
A comprehensive Account-Based Everything (ABX) strategy framework for B2B companies with complex sales cycles, lots of personnas, high-value deals, and limited addressable markets.
When to Use This Skill
Use this skill when:
- Building GTM strategy for companies with <500 addressable accounts
- Deal sizes exceed $100K+ with 6+ month sales cycles
- Buying committees involve 5+ stakeholders
- Products require technical translation for business buyers
- You need to prioritize segments with limited resources
- Marketing must directly influence pipeline, not just generate awareness
This framework is designed for complex B2B sales where traditional demand generation fails and account-based approaches are structurally required.
Core Philosophy: Marketing as Product
Treat every campaign, message, and channel as a hypothesis to validate, not a plan to execute.
| Traditional Marketing |
Marketing as Product |
| Annual messaging framework |
Messaging backlog with sprint-based testing |
| Launch plan executed once |
Launch as v1.0, iterated based on field data |
| Competitive analysis updated quarterly |
Competitive intel as live feed from sales calls |
| Sales enablement = collateral dump |
Enablement = tested talk tracks with win-rate data |
| Success = assets shipped |
Success = pipeline influenced and deal velocity changed |
The Bet Board Methodology
Every initiative is a bet with four components:
┌─────────────────────────────────────────────────────────────┐
│ BET: [Name of initiative] │
├─────────────────────────────────────────────────────────────┤
│ HYPOTHESIS: [What you believe will happen] │
│ │
│ TEST: [How you will validate] │
│ │
│ SUCCESS CRITERIA: [Measurable outcome that confirms bet] │
│ │
│ KILL CONDITION: [When to abandon and pivot] │
│ │
│ LEARNING OUTPUT: [What you'll know regardless of outcome] │
└─────────────────────────────────────────────────────────────┘
Example Bet Categories:
- Messaging bets (which narrative resonates)
- Channel bets (where to invest)
- ABM motion bets (what triggers engagement)
- Product launch bets (what drives conversion)
Framework 1: Segment-Specific vs. Synergy Analysis
Not everything needs to be rebuilt for each segment. This framework identifies what MUST differ vs. what can be REUSED.
Segment-Specific (Must Differ)
| Dimension |
Why It Must Differ |
| ICPs & Personas |
Different buyers, different motivations, different language |
| Pain Points |
Each segment has unique problems driving urgency |
| Pricing Strategy |
Value perception varies; commercial vs. government procurement differs |
| Channels |
Where buyers gather and consume information varies |
| Messaging & Positioning |
Same product, different value narrative per audience |
| Budget Allocation |
ROI per segment differs; invest proportionally |
Synergies (Reusable Across Segments)
| Dimension |
Why It's Reusable |
| Education Topics |
Core technology/market education applies broadly |
| Technical Collateral |
Specs, datasheets, architecture diagrams are universal |
| Product Roadmap |
Features serve multiple segments |
| Strategic Partners |
Integrators, channel partners often span segments |
| Success Stories |
On-orbit/in-production proof points validate for all |
| Core Narrative |
Category-level story transcends segments |
Template: Segment Analysis Matrix
## Segment: [Name]
### Segment-Specific Elements
- **ICP**: [Description]
- **Primary Personas**: [List with titles]
- **Top 3 Pain Points**:
1. [Pain point]
2. [Pain point]
3. [Pain point]
- **Pricing Model**: [Approach]
- **Primary Channels**: [List]
- **Key Message**: "[One sentence value prop for this segment]"
### Synergies from Other Segments
- **Reusable Collateral**: [List]
- **Shared Success Stories**: [List]
- **Common Education Topics**: [List]
Framework 2: ABX Account Motions
Replace the linear funnel with signal-driven account motions. Each motion is triggered by observed signals, not assumptions about where accounts "sit" in a journey.
The Five Motions
DETECT ──→ DECODE ──→ ENGAGE ──→ ACCELERATE ──→ EXPAND
│ │ │ │ │
▼ ▼ ▼ ▼ ▼
Signal Map the Multi- Close Grow the
appears buying thread the deal account
committee engagement
Motion Details
| Motion |
Trigger Signals |
Marketing Actions |
Success Metrics |
| DETECT |
Policy announcement, RFI published, leadership change, contract expiring, funding round, strategic initiative announced |
Account research sprint, buying committee mapping, PURE score assessment, tier assignment |
Signal-to-first-touch latency (<72 hrs) |
| DECODE |
First meeting booked, stakeholder org emerging, champion identified |
Deep committee mapping, personality profiling, custom value narrative per stakeholder |
# stakeholders mapped, personas engaged (target: 3+) |
| ENGAGE |
Active evaluation confirmed, multiple touchpoints, content consumption increasing |
Multi-channel surround: exec events, site visits, technical deep-dives, personalized content, ABM ads |
Multi-thread penetration, content engagement depth |
| ACCELERATE |
Proposal stage, competitive evaluation, procurement initiated |
Competitive battle support, reference activation, custom ROI analysis, executive alignment |
Pipeline velocity (days), competitive win rate |
| EXPAND |
First product delivered, performance validated, satisfaction confirmed |
Performance reporting, expansion narrative, peer referral program, fleet/portfolio growth pitch |
Expansion rate (% entering 2nd deal discussion) |
Signal Detection Categories
| Signal Type |
Examples |
Sources |
Response Protocol |
| Policy/Regulatory |
New legislation, budget allocation, mandate announced |
Government portals, industry news, regulatory filings |
Research sprint: map decision-makers, assess timing |
| Procurement |
RFI/RFP published, contract expiration, vendor review |
Procurement portals, industry contacts, news |
Immediate: assemble capture team, prepare response |
| Leadership Change |
New CEO/CTO, new program manager, reorg announced |
LinkedIn, press releases, job change alerts |
Welcome outreach with executive briefing offer |
| Competitive |
Competitor failure, delay, price increase, service issue |
Industry news, sales intelligence, customer network |
Targeted outreach to affected customers |
| Strategic |
M&A activity, funding round, expansion announced |
News, SEC filings, press releases |
Assess fit, prepare relevant value narrative |
Framework 3: PURE Problem Scoring
Score ICP tiers using the PURE framework to identify "hair-on-fire" accounts.
The PURE Criteria
| Criterion |
Question |
Score 0-3 |
| Painful |
How acute is the problem? Is it causing real damage today? |
0=mild, 3=severe |
| Urgent |
Is there a forcing function (deadline, mandate, event)? |
0=no timeline, 3=imminent |
| Recognized |
Does the buyer know they have this problem? |
0=unaware, 3=actively seeking solution |
| Expensive |
What's the cost of inaction (financial, strategic, competitive)? |
0=low, 3=existential |
Tier Assignment
| Total Score |
Tier |
Priority |
Resource Allocation |
| 10-12 |
Tier 1: Hair-on-Fire |
Highest |
Dedicated account team, custom everything |
| 7-9 |
Tier 2: Burning Platform |
High |
Proactive outreach, personalized content |
| 4-6 |
Tier 3: Active Pain |
Medium |
Targeted campaigns, scaled personalization |
| 1-3 |
Tier 4: Emerging Need |
Lower |
Nurture programs, educational content |
| 0 |
Tier 5: Future Potential |
Lowest |
Light touch, brand awareness only |
Template: Account PURE Scorecard
## Account: [Company Name]
### PURE Assessment
| Criterion | Score (0-3) | Evidence |
|-----------|-------------|----------|
| Painful | [X] | [Why this score] |
| Urgent | [X] | [Why this score] |
| Recognized | [X] | [Why this score] |
| Expensive | [X] | [Why this score] |
| **TOTAL** | [X/12] | **Tier: [X]** |
### Buying Committee (Known)
| Name | Title | Role in Decision | Engagement Status |
|------|-------|------------------|-------------------|
| | | Champion / Influencer / Blocker / Decision-maker | Cold / Warm / Engaged |
### Next Actions
1. [Action]
2. [Action]
Framework 4: Message Resonance System
Creating content is not enough. This system ensures messages actually land.
The Five Components
┌─────────────────────────────────────────────────────────────┐
│ MESSAGE RESONANCE SYSTEM │
├─────────────────────────────────────────────────────────────┤
│ │
│ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ │
│ │PERSONALI- │ │STORYTELLING │ │ ENGAGEMENT │ │
│ │ZATION │ │ │ │ METRICS │ │
│ │ │ │ │ │ │ │
│ │Tailored │ │Real examples│ │Track what │ │
│ │content per │ │and case │ │lands via │ │
│ │persona and │ │studies that │ │analytics, │ │
│ │segment │ │make abstract│ │Gong, email │ │
│ │ │ │tangible │ │engagement │ │
│ └─────────────┘ └─────────────┘ └─────────────┘ │
│ │
│ ┌─────────────┐ ┌─────────────┐ │
│ │ FEEDBACK │ │ CONSISTENT │ │
│ │ LOOPS │ │ VOICE │ │
│ │ │ │ │ │
│ │Sales input, │ │Professional │ │
│ │win/loss │ │yet human. │ │
│ │analysis, │ │Innovative │ │
│ │customer │ │but proven. │ │
│ │interviews │ │ │ │
│ └─────────────┘ └─────────────┘ │
│ │
└─────────────────────────────────────────────────────────────┘
Message Resonance Rate (MRR)
The key leading indicator: % of sales conversations where the prospect uses your language back.
Track via conversation intelligence (Gong, Chorus) by monitoring:
- Keyword adoption (do they say "dedicated capacity" or "shared bandwidth"?)
- Objection patterns (are we addressing the right concerns?)
- Competitive mentions (how are we being compared?)
Target: 40%+ of qualified meetings show message adoption.
Framework 5: Capability-to-Benefit Translation
Technical products require systematic translation from what it does to why it matters.
The Translation Hierarchy
Layer 1: CATEGORY NARRATIVE
"Why this matters to the world"
│
▼
Layer 2: CAPABILITY → BENEFIT TRANSLATION
"What it does → So what? → Why you care"
│
▼
Layer 3: PERSONA-SPECIFIC MESSAGES
"Tailored value prop per buyer type"
Template: Capability Translation Matrix
| Technical Capability |
So What? (Translation) |
Benefit: Segment A |
Benefit: Segment B |
| [Technical feature] |
[Plain language explanation] |
[Value for segment A buyer] |
[Value for segment B buyer] |
| [Technical feature] |
[Plain language explanation] |
[Value for segment A buyer] |
[Value for segment B buyer] |
Template: Persona Message Map
| Persona |
What They Care About |
Message Frame |
Proof Points |
| CEO/Board |
Strategic positioning, competitive advantage, ROI |
"[Strategic value prop]" |
[Evidence] |
| CTO/Technical |
Specs, integration, performance, reliability |
"[Technical value prop]" |
[Evidence] |
| CFO/Finance |
TCO, payback period, risk mitigation |
"[Financial value prop]" |
[Evidence] |
| Ops/User |
Ease of use, support, day-to-day experience |
"[Operational value prop]" |
[Evidence] |
| Procurement |
Compliance, risk, vendor stability |
"[Risk mitigation prop]" |
[Evidence] |
Framework 6: Constant Discovery Mindset
Every engagement generates learnings. This framework captures and applies them.
The Four Discovery Questions
Before, during, and after every deal:
┌─────────────────────────────────────────────────────────────┐
│ 1. Do we know and understand the PLAYERS? │
│ Who are the real decision-makers vs. influencers? │
│ Who can kill the deal? Who's the hidden blocker? │
├─────────────────────────────────────────────────────────────┤
│ 2. Do we understand the RELATIONSHIPS? │
│ Internal dynamics? External advisors? Political factors? │
│ Who trusts whom? Who competes internally? │
├─────────────────────────────────────────────────────────────┤
│ 3. Do we understand the INFLUENCING FACTORS? │
│ Budget cycles? Regulatory timelines? Competitive moves? │
│ Internal mandates? Strategic priorities? │
├─────────────────────────────────────────────────────────────┤
│ 4. Do we know the DECISION FACTORS? │
│ Technical requirements? Commercial terms? Risk tolerance?│
│ Timeline constraints? Evaluation criteria? │
└─────────────────────────────────────────────────────────────┘
Win/Loss Analysis Framework
| Dimension |
Questions to Answer |
How to Capture |
| Decision Criteria |
What were the top 3 factors? Were these what we expected? |
Post-decision debrief |
| Buying Process |
Who was the real decision-maker? Who influenced most? |
Sales team debrief, call analysis |
| Messaging Effectiveness |
Which messages resonated? Which fell flat? |
Keyword analysis, champion feedback |
| Competitive Dynamics |
Who else considered? What did they say about us? |
Direct inquiry, third-party research |
| Timeline & Process |
Faster or slower than expected? What caused delays? |
CRM tracking, sales input |
Framework 7: Learning Loop Architecture
Structured cadence for turning field data into strategy improvements.
| Cadence |
Inputs |
Decisions |
Outputs |
| Weekly |
Call summaries, signal alerts, content engagement |
Adjust messaging, reprioritize accounts |
Updated talk tracks, account priority shifts |
| Bi-weekly |
Win/loss patterns, objection frequency |
Test new value props, update battle cards |
New messaging variants for testing |
| Monthly |
Full pipeline analysis, content performance, ABM metrics |
Kill underperforming bets, double down on winners |
Bet board update, resource reallocation |
| Quarterly |
Market shifts, competitive landscape, customer feedback |
Strategy pivots, new bet proposals |
Updated GTM strategy, new hypothesis slate |
Framework 8: Budget Allocation by Stage
Marketing investment mix should shift as market position evolves.
| Stage |
Primary Investment |
Secondary |
Rationale |
| Early Market (0→1) |
Branding & Positioning (40%) |
Sales Enablement (35%) |
Category creation, message testing, foundational collateral |
| Scaling (1→10) |
Demand Generation (40%) |
Sales Enablement (30%) |
ABM campaigns, event presence, thought leadership at scale |
| Market Leader |
Demand Generation (45%) |
Customer Marketing (25%) |
Expansion, reference program, ecosystem development |
Framework 9: Customer Journey Mapping
Map both internal (your team) and external (customer) activities across the journey.
Template: Journey Map
| Stage |
Customer Activities |
Your Internal Activities |
Key Stakeholders |
Marketing Deliverables |
| Identification |
Evaluating options, initial research, internal alignment |
Signal detection, account research, tier assignment |
Innovation leads, technical scouts |
Account brief, persona mapping |
| Consideration |
Technical evaluation, stakeholder education, vendor comparison |
Multi-threading, technical deep-dives, exec engagement |
CTO, architects, finance |
Technical collateral, ROI calculator, battle cards |
| Validation |
POC/demo, reference checks, contract negotiation |
Reference activation, proposal support, legal/contract |
CEO, legal, board, implementation |
Custom business case, exec presentation |
| Implementation |
Deployment, integration, go-live |
Onboarding support, success planning |
Ops team, project manager |
Implementation guides, training |
| Expansion |
Performance review, additional use cases, renewal |
Performance reporting, expansion pitch, reference program |
Exec sponsor, ops |
Performance report, expansion narrative, case study |
Framework 10: Collaterals with Success Metrics
Every asset should have defined success metrics. Track not just creation, but effectiveness.
| Asset Type |
Purpose |
Success Metrics |
Review Cadence |
| ROI/TCO Calculator |
Self-service economic comparison |
% of meetings where used, conversion rate |
Monthly |
| Technical Datasheets |
Spec validation for technical buyers |
Time-on-page, download rate, sales feedback |
Quarterly |
| Case Studies |
Social proof and use case validation |
Cited in sales calls, shared by prospects |
Monthly |
| Battle Cards |
Arm sales for competitive encounters |
Win rate in competitive deals, objection handle rate |
Monthly |
| Executive Presentation |
C-level storytelling |
Meeting-to-proposal conversion, exec feedback |
Quarterly |
KPI Architecture
Tier 1: Leading Indicators (Weekly)
| Metric |
Definition |
Target |
| Message Resonance Rate |
% of conversations where prospect uses your language |
40%+ |
| Content Engagement Depth |
Time-on-page for key content by target accounts |
3+ minutes |
| Multi-thread Penetration |
Unique stakeholders engaged per target account |
3+ before proposal |
| Signal-to-Engagement Latency |
Time from signal to first personalized touch |
<72 hours |
Tier 2: Core Pipeline Metrics (Monthly)
| Metric |
Definition |
Target |
| Marketing-Sourced Meetings |
Meetings from marketing-initiated engagement |
2-3/month from target list |
| Pipeline Velocity |
Days from first touch to proposal |
Reduce 15% in 6 months |
| Deal Influence Rate |
% of active pipeline with marketing touchpoints |
80%+ |
| Competitive Win Rate |
% won when competitor present |
Track QoQ improvement |
Tier 3: Lagging Confirmation (Quarterly)
| Metric |
Definition |
Target |
| Revenue Influenced |
$-value where marketing contributed |
50%+ of bookings |
| Customer Expansion Rate |
% entering expansion conversations |
60%+ within 18 months |
| Brand Authority Index |
Unsolicited inbound citing content/thought leadership |
Track growth |
Composable ABX Tech Stack
Best-of-breed tools, orchestrated through CRM as single source of truth.
| Function |
Recommended Tools |
Purpose |
Est. Annual Cost |
| CRM / Source of Truth |
Salesforce, HubSpot |
Central account and deal record |
Varies |
| Conversation Intelligence |
Gong, Chorus, Clari |
Capture calls, surface patterns, track competitors |
$30-50K |
| Data Enrichment |
Clay, Apollo, ZoomInfo |
Account research, signal monitoring, contact data |
$10-30K |
| Website Personalization |
Mutiny, Demandbase |
Account-specific landing pages, dynamic content |
$25-40K |
| ABM Advertising |
Influ2, ZenABM, LinkedIn |
Contact-level targeting, persona-specific creative |
$20-30K |
| Workflow Automation |
Zapier, n8n, Make |
Connect tools, trigger motions automatically |
$5-10K |
| Buyer Intelligence |
Humantic AI, Crystal |
Personality profiling, communication preferences |
$10-15K |
Phase 1 Investment: $100-165K for composable stack vs. $150-250K+ for enterprise ABM platforms with less flexibility.
90-Day Implementation Plan
Days 1-30: Listen, Map, Foundation
Listen:
- Sit in on 10+ sales calls. Document buyer language, objections, competitive mentions.
- Interview 5+ customers: Why did they choose you? What almost stopped them?
- Interview 5+ sales reps: What messaging works? What falls flat?
Map:
- Build target account list with PURE scores
- Map buying committees for top 10 accounts
- Audit existing content: What exists? Missing? Stale?
- Competitive audit: How do competitors position? Where vulnerable?
Foundation:
- Draft v1 messaging hierarchy
- Set up conversation intelligence dashboards
- Establish weekly learning loop cadence
Days 31-60: Build, Test, Launch First Bets
Build:
- Finalize messaging hierarchy; test with sales + friendly customers
- ROI/TCO calculator v1
- First persona-specific content pieces
- Set up account enrichment for top 30 accounts
Test:
- Launch 2-3 messaging bets
- Launch channel bet (e.g., executive LinkedIn content)
- First warm outbound sequences to signal-showing accounts
Align:
- Present initial findings to leadership
- Align with sales on account prioritization
Days 61-90: Iterate, Expand, Prepare
Iterate:
- First bet review: What's working? Kill or amplify.
- Update messaging based on call data
- Refine account tiers based on signals
Expand:
- Launch additional bets
- Set up website personalization for top accounts
- Begin product launch planning if applicable
Prepare:
- Present 90-day results and updated Bet Board
- Propose next phase investments
Quick Reference: Power Phrases
Use these frames in strategy discussions:
- "Hypothesis → Test → Learn → Iterate" — not plan and execute
- "Learning velocity over planning perfection" — especially at 0→1
- "The market tells us, we don't tell the market" — ground strategy in signals
- "Multi-threading is mandatory" — complex deals require parallel engagement
- "Take the complex and make it simple" — the core PMM challenge
- "Proven, not promised" — flight heritage / production deployment matters
- "Every campaign is a bet with a kill condition" — no sacred cows
Using This Skill with Claude
When working on ABX strategy, you can ask Claude to:
- Score accounts: "Apply the PURE framework to [company] based on [context]"
- Build messaging: "Create a capability-to-benefit translation matrix for [product]"
- Design bets: "Propose 5 testable messaging bets for [segment]"
- Map journeys: "Build a customer journey map for [persona] buying [product]"
- Analyze segments: "Apply the segment-specific vs. synergy framework to [segments]"
- Create collaterals: "Draft a battle card for competing against [competitor]"
- Build scorecards: "Create a PURE scorecard template for [industry]"
- Plan launches: "Design a bet board for launching [product] to [segment]"
License
MIT License. Use freely, adapt to your context, share improvements.
1---2name: abx-strategy3description: Build Account-Based Everything (ABX) GTM strategies for complex B2B sales. Use when working on ABM strategy, ICP scoring, messaging architecture, product launches, or pipeline acceleration for companies with <500 accounts, $100K+ deals, and 6+ month sales cycles.4---56# ABX Strategy Framework78A comprehensive Account-Based Everything (ABX) strategy framework for B2B companies with complex sales cycles, lots of personnas, high-value deals, and limited addressable markets.910## When to Use This Skill1112Use this skill when:13- Building GTM strategy for companies with <500 addressable accounts14- Deal sizes exceed $100K+ with 6+ month sales cycles15- Buying committees involve 5+ stakeholders16- Products require technical translation for business buyers17- You need to prioritize segments with limited resources18- Marketing must directly influence pipeline, not just generate awareness1920This framework is designed for **complex B2B sales** where traditional demand generation fails and account-based approaches are structurally required.2122---2324## Core Philosophy: Marketing as Product2526Treat every campaign, message, and channel as a **hypothesis to validate**, not a plan to execute.2728| Traditional Marketing | Marketing as Product |29|-----------------------|----------------------|30| Annual messaging framework | Messaging backlog with sprint-based testing |31| Launch plan executed once | Launch as v1.0, iterated based on field data |32| Competitive analysis updated quarterly | Competitive intel as live feed from sales calls |33| Sales enablement = collateral dump | Enablement = tested talk tracks with win-rate data |34| Success = assets shipped | Success = pipeline influenced and deal velocity changed |3536### The Bet Board Methodology3738Every initiative is a **bet** with four components:3940```41┌─────────────────────────────────────────────────────────────┐42│ BET: [Name of initiative] │43├─────────────────────────────────────────────────────────────┤44│ HYPOTHESIS: [What you believe will happen] │45│ │46│ TEST: [How you will validate] │47│ │48│ SUCCESS CRITERIA: [Measurable outcome that confirms bet] │49│ │50│ KILL CONDITION: [When to abandon and pivot] │51│ │52│ LEARNING OUTPUT: [What you'll know regardless of outcome] │53└─────────────────────────────────────────────────────────────┘54```5556**Example Bet Categories:**57- Messaging bets (which narrative resonates)58- Channel bets (where to invest)59- ABM motion bets (what triggers engagement)60- Product launch bets (what drives conversion)6162---6364## Framework 1: Segment-Specific vs. Synergy Analysis6566Not everything needs to be rebuilt for each segment. This framework identifies what MUST differ vs. what can be REUSED.6768### Segment-Specific (Must Differ)6970| Dimension | Why It Must Differ |71|-----------|-------------------|72| **ICPs & Personas** | Different buyers, different motivations, different language |73| **Pain Points** | Each segment has unique problems driving urgency |74| **Pricing Strategy** | Value perception varies; commercial vs. government procurement differs |75| **Channels** | Where buyers gather and consume information varies |76| **Messaging & Positioning** | Same product, different value narrative per audience |77| **Budget Allocation** | ROI per segment differs; invest proportionally |7879### Synergies (Reusable Across Segments)8081| Dimension | Why It's Reusable |82|-----------|------------------|83| **Education Topics** | Core technology/market education applies broadly |84| **Technical Collateral** | Specs, datasheets, architecture diagrams are universal |85| **Product Roadmap** | Features serve multiple segments |86| **Strategic Partners** | Integrators, channel partners often span segments |87| **Success Stories** | On-orbit/in-production proof points validate for all |88| **Core Narrative** | Category-level story transcends segments |8990### Template: Segment Analysis Matrix9192```markdown93## Segment: [Name]9495### Segment-Specific Elements96- **ICP**: [Description]97- **Primary Personas**: [List with titles]98- **Top 3 Pain Points**: 99 1. [Pain point]100 2. [Pain point]101 3. [Pain point]102- **Pricing Model**: [Approach]103- **Primary Channels**: [List]104- **Key Message**: "[One sentence value prop for this segment]"105106### Synergies from Other Segments107- **Reusable Collateral**: [List]108- **Shared Success Stories**: [List]109- **Common Education Topics**: [List]110```111112---113114## Framework 2: ABX Account Motions115116Replace the linear funnel with **signal-driven account motions**. Each motion is triggered by observed signals, not assumptions about where accounts "sit" in a journey.117118### The Five Motions119120```121DETECT ──→ DECODE ──→ ENGAGE ──→ ACCELERATE ──→ EXPAND122 │ │ │ │ │123 ▼ ▼ ▼ ▼ ▼124Signal Map the Multi- Close Grow the125appears buying thread the deal account126 committee engagement127```128129### Motion Details130131| Motion | Trigger Signals | Marketing Actions | Success Metrics |132|--------|-----------------|-------------------|-----------------|133| **DETECT** | Policy announcement, RFI published, leadership change, contract expiring, funding round, strategic initiative announced | Account research sprint, buying committee mapping, PURE score assessment, tier assignment | Signal-to-first-touch latency (<72 hrs) |134| **DECODE** | First meeting booked, stakeholder org emerging, champion identified | Deep committee mapping, personality profiling, custom value narrative per stakeholder | # stakeholders mapped, personas engaged (target: 3+) |135| **ENGAGE** | Active evaluation confirmed, multiple touchpoints, content consumption increasing | Multi-channel surround: exec events, site visits, technical deep-dives, personalized content, ABM ads | Multi-thread penetration, content engagement depth |136| **ACCELERATE** | Proposal stage, competitive evaluation, procurement initiated | Competitive battle support, reference activation, custom ROI analysis, executive alignment | Pipeline velocity (days), competitive win rate |137| **EXPAND** | First product delivered, performance validated, satisfaction confirmed | Performance reporting, expansion narrative, peer referral program, fleet/portfolio growth pitch | Expansion rate (% entering 2nd deal discussion) |138139### Signal Detection Categories140141| Signal Type | Examples | Sources | Response Protocol |142|-------------|----------|---------|-------------------|143| **Policy/Regulatory** | New legislation, budget allocation, mandate announced | Government portals, industry news, regulatory filings | Research sprint: map decision-makers, assess timing |144| **Procurement** | RFI/RFP published, contract expiration, vendor review | Procurement portals, industry contacts, news | Immediate: assemble capture team, prepare response |145| **Leadership Change** | New CEO/CTO, new program manager, reorg announced | LinkedIn, press releases, job change alerts | Welcome outreach with executive briefing offer |146| **Competitive** | Competitor failure, delay, price increase, service issue | Industry news, sales intelligence, customer network | Targeted outreach to affected customers |147| **Strategic** | M&A activity, funding round, expansion announced | News, SEC filings, press releases | Assess fit, prepare relevant value narrative |148149---150151## Framework 3: PURE Problem Scoring152153Score ICP tiers using the **PURE framework** to identify "hair-on-fire" accounts.154155### The PURE Criteria156157| Criterion | Question | Score 0-3 |158|-----------|----------|-----------|159| **P**ainful | How acute is the problem? Is it causing real damage today? | 0=mild, 3=severe |160| **U**rgent | Is there a forcing function (deadline, mandate, event)? | 0=no timeline, 3=imminent |161| **R**ecognized | Does the buyer know they have this problem? | 0=unaware, 3=actively seeking solution |162| **E**xpensive | What's the cost of inaction (financial, strategic, competitive)? | 0=low, 3=existential |163164### Tier Assignment165166| Total Score | Tier | Priority | Resource Allocation |167|-------------|------|----------|---------------------|168| 10-12 | Tier 1: Hair-on-Fire | Highest | Dedicated account team, custom everything |169| 7-9 | Tier 2: Burning Platform | High | Proactive outreach, personalized content |170| 4-6 | Tier 3: Active Pain | Medium | Targeted campaigns, scaled personalization |171| 1-3 | Tier 4: Emerging Need | Lower | Nurture programs, educational content |172| 0 | Tier 5: Future Potential | Lowest | Light touch, brand awareness only |173174### Template: Account PURE Scorecard175176```markdown177## Account: [Company Name]178179### PURE Assessment180| Criterion | Score (0-3) | Evidence |181|-----------|-------------|----------|182| Painful | [X] | [Why this score] |183| Urgent | [X] | [Why this score] |184| Recognized | [X] | [Why this score] |185| Expensive | [X] | [Why this score] |186| **TOTAL** | [X/12] | **Tier: [X]** |187188### Buying Committee (Known)189| Name | Title | Role in Decision | Engagement Status |190|------|-------|------------------|-------------------|191| | | Champion / Influencer / Blocker / Decision-maker | Cold / Warm / Engaged |192193### Next Actions1941. [Action]1952. [Action]196```197198---199200## Framework 4: Message Resonance System201202Creating content is not enough. This system ensures messages **actually land**.203204### The Five Components205206```207┌─────────────────────────────────────────────────────────────┐208│ MESSAGE RESONANCE SYSTEM │209├─────────────────────────────────────────────────────────────┤210│ │211│ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ │212│ │PERSONALI- │ │STORYTELLING │ │ ENGAGEMENT │ │213│ │ZATION │ │ │ │ METRICS │ │214│ │ │ │ │ │ │ │215│ │Tailored │ │Real examples│ │Track what │ │216│ │content per │ │and case │ │lands via │ │217│ │persona and │ │studies that │ │analytics, │ │218│ │segment │ │make abstract│ │Gong, email │ │219│ │ │ │tangible │ │engagement │ │220│ └─────────────┘ └─────────────┘ └─────────────┘ │221│ │222│ ┌─────────────┐ ┌─────────────┐ │223│ │ FEEDBACK │ │ CONSISTENT │ │224│ │ LOOPS │ │ VOICE │ │225│ │ │ │ │ │226│ │Sales input, │ │Professional │ │227│ │win/loss │ │yet human. │ │228│ │analysis, │ │Innovative │ │229│ │customer │ │but proven. │ │230│ │interviews │ │ │ │231│ └─────────────┘ └─────────────┘ │232│ │233└─────────────────────────────────────────────────────────────┘234```235236### Message Resonance Rate (MRR)237238The key leading indicator: **% of sales conversations where the prospect uses your language back**.239240Track via conversation intelligence (Gong, Chorus) by monitoring:241- Keyword adoption (do they say "dedicated capacity" or "shared bandwidth"?)242- Objection patterns (are we addressing the right concerns?)243- Competitive mentions (how are we being compared?)244245**Target: 40%+ of qualified meetings show message adoption.**246247---248249## Framework 5: Capability-to-Benefit Translation250251Technical products require **systematic translation** from what it does to why it matters.252253### The Translation Hierarchy254255```256Layer 1: CATEGORY NARRATIVE257 "Why this matters to the world"258 │259 ▼260Layer 2: CAPABILITY → BENEFIT TRANSLATION261 "What it does → So what? → Why you care"262 │263 ▼264Layer 3: PERSONA-SPECIFIC MESSAGES265 "Tailored value prop per buyer type"266```267268### Template: Capability Translation Matrix269270| Technical Capability | So What? (Translation) | Benefit: Segment A | Benefit: Segment B |271|---------------------|------------------------|--------------------|--------------------|272| [Technical feature] | [Plain language explanation] | [Value for segment A buyer] | [Value for segment B buyer] |273| [Technical feature] | [Plain language explanation] | [Value for segment A buyer] | [Value for segment B buyer] |274275### Template: Persona Message Map276277| Persona | What They Care About | Message Frame | Proof Points |278|---------|---------------------|---------------|--------------|279| CEO/Board | Strategic positioning, competitive advantage, ROI | "[Strategic value prop]" | [Evidence] |280| CTO/Technical | Specs, integration, performance, reliability | "[Technical value prop]" | [Evidence] |281| CFO/Finance | TCO, payback period, risk mitigation | "[Financial value prop]" | [Evidence] |282| Ops/User | Ease of use, support, day-to-day experience | "[Operational value prop]" | [Evidence] |283| Procurement | Compliance, risk, vendor stability | "[Risk mitigation prop]" | [Evidence] |284285---286287## Framework 6: Constant Discovery Mindset288289Every engagement generates learnings. This framework captures and applies them.290291### The Four Discovery Questions292293Before, during, and after every deal:294295```296┌─────────────────────────────────────────────────────────────┐297│ 1. Do we know and understand the PLAYERS? │298│ Who are the real decision-makers vs. influencers? │299│ Who can kill the deal? Who's the hidden blocker? │300├─────────────────────────────────────────────────────────────┤301│ 2. Do we understand the RELATIONSHIPS? │302│ Internal dynamics? External advisors? Political factors? │303│ Who trusts whom? Who competes internally? │304├─────────────────────────────────────────────────────────────┤305│ 3. Do we understand the INFLUENCING FACTORS? │306│ Budget cycles? Regulatory timelines? Competitive moves? │307│ Internal mandates? Strategic priorities? │308├─────────────────────────────────────────────────────────────┤309│ 4. Do we know the DECISION FACTORS? │310│ Technical requirements? Commercial terms? Risk tolerance?│311│ Timeline constraints? Evaluation criteria? │312└─────────────────────────────────────────────────────────────┘313```314315### Win/Loss Analysis Framework316317| Dimension | Questions to Answer | How to Capture |318|-----------|---------------------|----------------|319| Decision Criteria | What were the top 3 factors? Were these what we expected? | Post-decision debrief |320| Buying Process | Who was the real decision-maker? Who influenced most? | Sales team debrief, call analysis |321| Messaging Effectiveness | Which messages resonated? Which fell flat? | Keyword analysis, champion feedback |322| Competitive Dynamics | Who else considered? What did they say about us? | Direct inquiry, third-party research |323| Timeline & Process | Faster or slower than expected? What caused delays? | CRM tracking, sales input |324325---326327## Framework 7: Learning Loop Architecture328329Structured cadence for turning field data into strategy improvements.330331| Cadence | Inputs | Decisions | Outputs |332|---------|--------|-----------|---------|333| **Weekly** | Call summaries, signal alerts, content engagement | Adjust messaging, reprioritize accounts | Updated talk tracks, account priority shifts |334| **Bi-weekly** | Win/loss patterns, objection frequency | Test new value props, update battle cards | New messaging variants for testing |335| **Monthly** | Full pipeline analysis, content performance, ABM metrics | Kill underperforming bets, double down on winners | Bet board update, resource reallocation |336| **Quarterly** | Market shifts, competitive landscape, customer feedback | Strategy pivots, new bet proposals | Updated GTM strategy, new hypothesis slate |337338---339340## Framework 8: Budget Allocation by Stage341342Marketing investment mix should shift as market position evolves.343344| Stage | Primary Investment | Secondary | Rationale |345|-------|-------------------|-----------|-----------|346| **Early Market (0→1)** | Branding & Positioning (40%) | Sales Enablement (35%) | Category creation, message testing, foundational collateral |347| **Scaling (1→10)** | Demand Generation (40%) | Sales Enablement (30%) | ABM campaigns, event presence, thought leadership at scale |348| **Market Leader** | Demand Generation (45%) | Customer Marketing (25%) | Expansion, reference program, ecosystem development |349350---351352## Framework 9: Customer Journey Mapping353354Map both internal (your team) and external (customer) activities across the journey.355356### Template: Journey Map357358| Stage | Customer Activities | Your Internal Activities | Key Stakeholders | Marketing Deliverables |359|-------|---------------------|--------------------------|------------------|------------------------|360| **Identification** | Evaluating options, initial research, internal alignment | Signal detection, account research, tier assignment | Innovation leads, technical scouts | Account brief, persona mapping |361| **Consideration** | Technical evaluation, stakeholder education, vendor comparison | Multi-threading, technical deep-dives, exec engagement | CTO, architects, finance | Technical collateral, ROI calculator, battle cards |362| **Validation** | POC/demo, reference checks, contract negotiation | Reference activation, proposal support, legal/contract | CEO, legal, board, implementation | Custom business case, exec presentation |363| **Implementation** | Deployment, integration, go-live | Onboarding support, success planning | Ops team, project manager | Implementation guides, training |364| **Expansion** | Performance review, additional use cases, renewal | Performance reporting, expansion pitch, reference program | Exec sponsor, ops | Performance report, expansion narrative, case study |365366---367368## Framework 10: Collaterals with Success Metrics369370Every asset should have defined success metrics. Track not just creation, but effectiveness.371372| Asset Type | Purpose | Success Metrics | Review Cadence |373|------------|---------|-----------------|----------------|374| ROI/TCO Calculator | Self-service economic comparison | % of meetings where used, conversion rate | Monthly |375| Technical Datasheets | Spec validation for technical buyers | Time-on-page, download rate, sales feedback | Quarterly |376| Case Studies | Social proof and use case validation | Cited in sales calls, shared by prospects | Monthly |377| Battle Cards | Arm sales for competitive encounters | Win rate in competitive deals, objection handle rate | Monthly |378| Executive Presentation | C-level storytelling | Meeting-to-proposal conversion, exec feedback | Quarterly |379380---381382## KPI Architecture383384### Tier 1: Leading Indicators (Weekly)385386| Metric | Definition | Target |387|--------|------------|--------|388| Message Resonance Rate | % of conversations where prospect uses your language | 40%+ |389| Content Engagement Depth | Time-on-page for key content by target accounts | 3+ minutes |390| Multi-thread Penetration | Unique stakeholders engaged per target account | 3+ before proposal |391| Signal-to-Engagement Latency | Time from signal to first personalized touch | <72 hours |392393### Tier 2: Core Pipeline Metrics (Monthly)394395| Metric | Definition | Target |396|--------|------------|--------|397| Marketing-Sourced Meetings | Meetings from marketing-initiated engagement | 2-3/month from target list |398| Pipeline Velocity | Days from first touch to proposal | Reduce 15% in 6 months |399| Deal Influence Rate | % of active pipeline with marketing touchpoints | 80%+ |400| Competitive Win Rate | % won when competitor present | Track QoQ improvement |401402### Tier 3: Lagging Confirmation (Quarterly)403404| Metric | Definition | Target |405|--------|------------|--------|406| Revenue Influenced | $-value where marketing contributed | 50%+ of bookings |407| Customer Expansion Rate | % entering expansion conversations | 60%+ within 18 months |408| Brand Authority Index | Unsolicited inbound citing content/thought leadership | Track growth |409410---411412## Composable ABX Tech Stack413414Best-of-breed tools, orchestrated through CRM as single source of truth.415416| Function | Recommended Tools | Purpose | Est. Annual Cost |417|----------|-------------------|---------|------------------|418| CRM / Source of Truth | Salesforce, HubSpot | Central account and deal record | Varies |419| Conversation Intelligence | Gong, Chorus, Clari | Capture calls, surface patterns, track competitors | $30-50K |420| Data Enrichment | Clay, Apollo, ZoomInfo | Account research, signal monitoring, contact data | $10-30K |421| Website Personalization | Mutiny, Demandbase | Account-specific landing pages, dynamic content | $25-40K |422| ABM Advertising | Influ2, ZenABM, LinkedIn | Contact-level targeting, persona-specific creative | $20-30K |423| Workflow Automation | Zapier, n8n, Make | Connect tools, trigger motions automatically | $5-10K |424| Buyer Intelligence | Humantic AI, Crystal | Personality profiling, communication preferences | $10-15K |425426**Phase 1 Investment:** $100-165K for composable stack vs. $150-250K+ for enterprise ABM platforms with less flexibility.427428---429430## 90-Day Implementation Plan431432### Days 1-30: Listen, Map, Foundation433434**Listen:**435- Sit in on 10+ sales calls. Document buyer language, objections, competitive mentions.436- Interview 5+ customers: Why did they choose you? What almost stopped them?437- Interview 5+ sales reps: What messaging works? What falls flat?438439**Map:**440- Build target account list with PURE scores441- Map buying committees for top 10 accounts442- Audit existing content: What exists? Missing? Stale?443- Competitive audit: How do competitors position? Where vulnerable?444445**Foundation:**446- Draft v1 messaging hierarchy447- Set up conversation intelligence dashboards448- Establish weekly learning loop cadence449450### Days 31-60: Build, Test, Launch First Bets451452**Build:**453- Finalize messaging hierarchy; test with sales + friendly customers454- ROI/TCO calculator v1455- First persona-specific content pieces456- Set up account enrichment for top 30 accounts457458**Test:**459- Launch 2-3 messaging bets460- Launch channel bet (e.g., executive LinkedIn content)461- First warm outbound sequences to signal-showing accounts462463**Align:**464- Present initial findings to leadership465- Align with sales on account prioritization466467### Days 61-90: Iterate, Expand, Prepare468469**Iterate:**470- First bet review: What's working? Kill or amplify.471- Update messaging based on call data472- Refine account tiers based on signals473474**Expand:**475- Launch additional bets476- Set up website personalization for top accounts477- Begin product launch planning if applicable478479**Prepare:**480- Present 90-day results and updated Bet Board481- Propose next phase investments482483---484485## Quick Reference: Power Phrases486487Use these frames in strategy discussions:488489- **"Hypothesis → Test → Learn → Iterate"** — not plan and execute490- **"Learning velocity over planning perfection"** — especially at 0→1491- **"The market tells us, we don't tell the market"** — ground strategy in signals492- **"Multi-threading is mandatory"** — complex deals require parallel engagement493- **"Take the complex and make it simple"** — the core PMM challenge494- **"Proven, not promised"** — flight heritage / production deployment matters495- **"Every campaign is a bet with a kill condition"** — no sacred cows496497---498499## Using This Skill with Claude500501When working on ABX strategy, you can ask Claude to:5025031. **Score accounts:** "Apply the PURE framework to [company] based on [context]"5042. **Build messaging:** "Create a capability-to-benefit translation matrix for [product]"5053. **Design bets:** "Propose 5 testable messaging bets for [segment]"5064. **Map journeys:** "Build a customer journey map for [persona] buying [product]"5075. **Analyze segments:** "Apply the segment-specific vs. synergy framework to [segments]"5086. **Create collaterals:** "Draft a battle card for competing against [competitor]"5097. **Build scorecards:** "Create a PURE scorecard template for [industry]"5108. **Plan launches:** "Design a bet board for launching [product] to [segment]"511512---513514## License515516MIT License. Use freely, adapt to your context, share improvements.