Happy Platform Skills

Screen inbound documents for completeness, policy risk, and routing readiness before extraction or case workflows

Summarize virtual agent chat sessions with topic classification, resolution status, handoff context, and actionable insights for agent productivity

Generate comprehensive incident summaries with timeline, impact assessment, actions taken, and resolution details

Generate OT incident resolution notes with safety considerations, containment procedures, and remediation steps for industrial control systems and operational technology environments

Correlate security incidents with related events, vulnerabilities, and threat intelligence to identify attack patterns and common indicators

Diagnose Service Graph Connector issues, validate discovery patterns, and troubleshoot service mapping data flow

Extract structured data from documents (invoices, forms, contracts) using ServiceNow Document Intelligence with extraction template configuration and validation rules

Summarize field service work orders with tasks, SLAs, asset information, travel logistics, and parts requirements for dispatch coordinators and field technicians

Evaluate virtual agent conversations for quality including coherence, accuracy, slot filling, intent matching, and hallucination detection

Summarize risk events with impact assessment, affected controls, contributing factors, and recommended mitigation actions

Summarize Third-Party Risk Management issues including vendor risk exposure, assessment gaps, remediation status, and compliance impact across the TPRM lifecycle

Generate manager talking points for employee reviews, 1:1 meetings, and performance discussions based on talent profiles, goals, feedback, and performance metrics

Extract skills, qualifications, and experience from resume data within ServiceNow talent management, mapping to competency frameworks and job requirements

Generate change request risk explanations analyzing change scope, affected CIs, historical change failure rates, and deployment window risks

Generate knowledge articles from resolved incidents, problem records, and change implementations with proper KB structure including symptoms, cause, resolution, and related articles

Data security and classification - identifying sensitive fields, implementing data masking, PII/PHI discovery, and applying classification labels

Master generic table operations for querying, creating, updating, and reading records in any ServiceNow table

Comprehensive Automated Test Framework (ATF) guide for creating, managing, and executing automated tests in ServiceNow

Generate process mining insights to identify inefficiencies, bottlenecks, compliance deviations, and optimization opportunities from ServiceNow process data

Extract and analyze ESG data from utility invoices and sustainability reports, tracking carbon emissions, energy consumption, waste metrics, and disclosure compliance across ESG frameworks

Analyze regulatory alerts for business impact, identify affected policies, controls, and citations, and generate impact assessments with recommended actions for compliance teams

Suggest remediation tasks for GRC issues based on control gaps, risk type, and regulatory framework. Generate task lists with owners and deadlines

Use parser-verified Happy Platform MCP 5.1 natural-language search phrases and fall back to precise encoded table queries

Generate release notes from change requests, stories, and defects for a given release window with categorization, impact summaries, and stakeholder-ready formatting

Identify duplicate knowledge articles using content similarity analysis, compare titles and metadata across knowledge bases, and recommend merge or deduplication strategies

Executive KPI generation including MTTR, MTBF, resolution rates, and report data aggregation

Generate executive and technical summaries for security incidents including threat classification, affected assets, containment status, and recommended actions

Conduct post-incident review for closed security incidents including timeline reconstruction, detection/response gap analysis, and lessons-learned documentation

Validate ServiceNow configurations including catalog items, workflows, and business rules

Summarize approval requests with context including what is being requested, who is requesting, business justification, and similar past approvals

Comprehensive guide to creating, securing, and testing Scripted REST APIs in ServiceNow for custom integrations and external system connectivity

Detect and classify conversation types including inquiry, complaint, request, feedback, and escalation. Route to appropriate handling workflows based on intent, sentiment, and urgency analysis

Recommend relevant playbooks based on case or incident context by matching issue patterns to existing playbooks, scoring relevance, and suggesting customizations for better fit

Generate recommended replies for HR agents handling employee inquiries via chat, considering HR policies, case history, and confidentiality requirements

Integrate observability data from Datadog, Dynatrace, and New Relic into ServiceNow ITOM, covering metric ingestion, alert normalization, and event management connectors

Generate recommended chat replies for ITSM agents based on incident context, knowledge base matches, and resolution history

Enhance contract search queries with contextual understanding, mapping natural language to contract fields, obligation types, clause categories, and CLM-specific terminology

Summarize OT incidents with affected device inventory, safety impact analysis, containment status, and operational continuity assessment for industrial environments

Manage accounts payable invoices including data extraction, PO matching, three-way matching (PO, receipt, invoice), discrepancy identification, and resolution routing

Generate analytics dashboards and visualizations from natural language descriptions covering PA indicators, data collectors, and widgets

Generate catalog items from natural language descriptions including variables, workflows, and approval rules

Essential Glide API reference covering GlideRecord, GlideAggregate, GlideDateTime, GlideSystem, and other core server-side APIs with practical patterns and examples

Add or maintain ServiceNowDocs search capabilities in Happy Platform MCP, including live GitHub lookup, optional local SQLite FTS indexing, and optional vector search

Comprehensive guide to debugging ServiceNow server-side and client-side code

Manage control objectives including creation, assessment, effectiveness evaluation, regulatory mapping, and gap identification across SOX, GDPR, and HIPAA frameworks

Summarize Health and Safety incidents with injury details, root cause analysis, OSHA reporting requirements, corrective actions, and workplace hazard tracking

Recommend relevant knowledge articles based on incident or case context by matching keywords, categories, and historical resolution patterns to surface the most useful articles

Summarize legal matters with case timeline, key documents, parties involved, financial exposure, and recommended actions for legal leadership reporting

Summarize risk assessments with scoring, trends, heat map data, and mitigation recommendations covering inherent vs residual risk analysis

Summarize HR cases, service requests, and requested items for approvers with business justification, cost impact, approval history context, and policy compliance information

Extract metadata from contracts including parties, effective dates, value, auto-renewal terms, governing law, key contacts, and obligation summaries for portfolio management

Summarize sourcing events including bid comparisons, vendor evaluations, negotiation status, award recommendations, and RFP/RFQ process support

Summarize government and public sector cases with regulatory compliance context, service eligibility tracking, inter-agency coordination, and audit trail documentation

Identify and deduplicate vulnerability records by matching CVEs across scanners, consolidating remediation tasks, and prioritizing based on CVSS scores and business context

Install Happy Platform MCP v5.1 and configure secure, keychain-backed ServiceNow instance access

Recommend suppliers based on historical performance, pricing competitiveness, compliance status, category expertise, scorecard analysis, and risk factors

Generate recommended actions for security incidents based on threat type, severity, affected assets, and playbook alignment. Include containment, eradication, and recovery steps

Comprehensive guide to identifying and resolving ServiceNow performance bottlenecks including GlideRecord optimization, query tuning, index management, caching strategies, and profiling techniques

Summarize incident activity streams including work notes, comments, state changes, assignment history, and communications into concise narratives for handoffs, escalations, and management reviews

Extract obligations from contract documents including deadlines, deliverables, payment terms, SLA commitments, and termination conditions with compliance tracking