Happy-Technologies-LLC
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- ▌ Survey Analysis 2 · happy-technologies-llcAnalyze survey responses by aggregating scores, identifying trends, comparing across periods, and generating improvement recommendations
- ▌ Audit Compliance 2 · happy-technologies-llcComprehensive audit trail analysis, user activity tracking, compliance reporting, and anomaly detection for ServiceNow environments
- ▌ Approval Workflows 2 · happy-technologies-llcComplete guide to configuring catalog approval rules, multi-level approvals, delegation, and escalation
- ▌ Catalog Builder AI 2 · happy-technologies-llcAI-assisted catalog builder that generates catalog items, refines content, configures variables, sets up fulfillment workflows, and manages catalog categories from natural language descriptions
- ▌ Business Rules 2 · happy-technologies-llcDevelop secure, efficient business rules with correct timing, conditions, Glide API patterns, error handling, and tests.
- ▌ Client Scripts 2 · happy-technologies-llcComplete guide to ServiceNow client script development including onLoad, onChange, onSubmit, onCellEdit types, g_form API, GlideAjax server calls, and performance optimization
- ▌ Scheduled Jobs 2 · happy-technologies-llcComprehensive guide to creating and managing ServiceNow scheduled jobs - run frequencies, conditional execution, performance optimization, error handling, and debugging
- ▌ Hrsd Sidebar Summarization 2 · happy-technologies-llcGenerate sidebar discussion summaries for HR cases with key decision points, stakeholder input, and next actions
- ▌ Kb Summarization 2 · happy-technologies-llcSummarize knowledge articles for quick consumption including executive summaries, TL;DR versions, key takeaway bullets, topic extraction, and readability-optimized condensed formats
- ▌ Legal Request Triage 2 · happy-technologies-llcTriage incoming legal requests by classifying type, assigning priority based on urgency and business impact, and routing to the appropriate legal team
- ▌ Query Generation 2 · happy-technologies-llcGenerate ServiceNow queries, GlideAggregate scripts, and reporting filters from natural language descriptions
- ▌ Incident Response 2 · happy-technologies-llcSecurity incident detection, containment, and response procedures for ServiceNow environments
- ▌ Agile Story Generation 2 · happy-technologies-llcGenerate user stories from requirements or feature descriptions with acceptance criteria, story point estimation, epic linking, and sprint assignment
- ▌ Feedback Summarization 2 · happy-technologies-llcSummarize feedback from retrospectives, sprint reviews, and stakeholder surveys to identify themes and action items
- ▌ Planning Summarization 2 · happy-technologies-llcSummarize planning items, demand records, and portfolio decisions with executive summaries for planning meetings including key metrics and recommendations
- ▌ Update Set Management 2 · happy-technologies-llcComplete update set lifecycle management - creation, tracking, validation, and deployment
- ▌ Multi Turn Ordering 2 · happy-technologies-llcConfigure multi-turn catalog ordering for conversational item selection, variable collection, and order placement via Virtual Agent
- ▌ Request Fulfillment 2 · happy-technologies-llcService catalog request processing, fulfillment workflows, and task management
- ▌ Variable Management 2 · happy-technologies-llcComplete guide to catalog variables including all types, reference qualifiers, cascading variables, and UI policies
- ▌ Script Includes 2 · happy-technologies-llcComprehensive guide to developing Script Includes - class-based, client-callable (GlideAjax), inheritance patterns, and best practices
- ▌ Test Generation 2 · happy-technologies-llcGenerate ATF (Automated Test Framework) tests from requirements or existing functionality including test steps, assertions, and test data
- ▌ Document Screening 2 · happy-technologies-llcScreen inbound documents for completeness, policy risk, and routing readiness before extraction or case workflows
- ▌ Chat Summarization Va 2 · happy-technologies-llcSummarize virtual agent chat sessions with topic classification, resolution status, handoff context, and actionable insights for agent productivity
- ▌ Itsm Incident Summarization 2 · happy-technologies-llcGenerate comprehensive incident summaries with timeline, impact assessment, actions taken, and resolution details
- ▌ Ot Incident Resolution 2 · happy-technologies-llcGenerate OT incident resolution notes with safety considerations, containment procedures, and remediation steps for industrial control systems and operational technology environments
- ▌ Correlation Insights 2 · happy-technologies-llcCorrelate security incidents with related events, vulnerabilities, and threat intelligence to identify attack patterns and common indicators
- ▌ Service Graph Diagnosis 2 · happy-technologies-llcDiagnose Service Graph Connector issues, validate discovery patterns, and troubleshoot service mapping data flow
- ▌ Document Extraction 2 · happy-technologies-llcExtract structured data from documents (invoices, forms, contracts) using ServiceNow Document Intelligence with extraction template configuration and validation rules
- ▌ Work Order Summarization 2 · happy-technologies-llcSummarize field service work orders with tasks, SLAs, asset information, travel logistics, and parts requirements for dispatch coordinators and field technicians
- ▌ Conversation Evaluator 2 · happy-technologies-llcEvaluate virtual agent conversations for quality including coherence, accuracy, slot filling, intent matching, and hallucination detection
- ▌ Risk Event Summarization 2 · happy-technologies-llcSummarize risk events with impact assessment, affected controls, contributing factors, and recommended mitigation actions
- ▌ Tprm Issue Summarization 2 · happy-technologies-llcSummarize Third-Party Risk Management issues including vendor risk exposure, assessment gaps, remediation status, and compliance impact across the TPRM lifecycle
- ▌ Generate Talking Points 2 · happy-technologies-llcGenerate manager talking points for employee reviews, 1:1 meetings, and performance discussions based on talent profiles, goals, feedback, and performance metrics
- ▌ Resume Skill Extraction 2 · happy-technologies-llcExtract skills, qualifications, and experience from resume data within ServiceNow talent management, mapping to competency frameworks and job requirements
- ▌ Change Risk Explanation 2 · happy-technologies-llcGenerate change request risk explanations analyzing change scope, affected CIs, historical change failure rates, and deployment window risks
- ▌ Article Generation 2 · happy-technologies-llcGenerate knowledge articles from resolved incidents, problem records, and change implementations with proper KB structure including symptoms, cause, resolution, and related articles
- ▌ Data Classification 2 · happy-technologies-llcData security and classification - identifying sensitive fields, implementing data masking, PII/PHI discovery, and applying classification labels
- ▌ Generic Crud Operations 2 · happy-technologies-llcMaster generic table operations for querying, creating, updating, and reading records in any ServiceNow table
- ▌ Automated Testing 2 · happy-technologies-llcComprehensive Automated Test Framework (ATF) guide for creating, managing, and executing automated tests in ServiceNow
- ▌ Process Mining Insights 2 · happy-technologies-llcGenerate process mining insights to identify inefficiencies, bottlenecks, compliance deviations, and optimization opportunities from ServiceNow process data
- ▌ Esg Document Intelligence 2 · happy-technologies-llcExtract and analyze ESG data from utility invoices and sustainability reports, tracking carbon emissions, energy consumption, waste metrics, and disclosure compliance across ESG frameworks
- ▌ Regulatory Alert Analysis 2 · happy-technologies-llcAnalyze regulatory alerts for business impact, identify affected policies, controls, and citations, and generate impact assessments with recommended actions for compliance teams
- ▌ Suggest Remediation Tasks 2 · happy-technologies-llcSuggest remediation tasks for GRC issues based on control gaps, risk type, and regulatory framework. Generate task lists with owners and deadlines
- ▌ Natural Language Queries 2 · happy-technologies-llcUse parser-verified Happy Platform MCP 5.1 natural-language search phrases and fall back to precise encoded table queries
- ▌ Release Notes Generation 2 · happy-technologies-llcGenerate release notes from change requests, stories, and defects for a given release window with categorization, impact summaries, and stakeholder-ready formatting
- ▌ Duplicate Detection 2 · happy-technologies-llcIdentify duplicate knowledge articles using content similarity analysis, compare titles and metadata across knowledge bases, and recommend merge or deduplication strategies
- ▌ Executive Dashboard 2 · happy-technologies-llcExecutive KPI generation including MTTR, MTBF, resolution rates, and report data aggregation
- ▌ Secops Incident Summarization 2 · happy-technologies-llcGenerate executive and technical summaries for security incidents including threat classification, affected assets, containment status, and recommended actions
- ▌ Post Incident Analysis 2 · happy-technologies-llcConduct post-incident review for closed security incidents including timeline reconstruction, detection/response gap analysis, and lessons-learned documentation
- ▌ Configuration Validation 2 · happy-technologies-llcValidate ServiceNow configurations including catalog items, workflows, and business rules
- ▌ Approval Summarization 2 · happy-technologies-llcSummarize approval requests with context including what is being requested, who is requesting, business justification, and similar past approvals
- ▌ Scripted REST Apis 2 · happy-technologies-llcComprehensive guide to creating, securing, and testing Scripted REST APIs in ServiceNow for custom integrations and external system connectivity
- ▌ Detect Conversation Type 2 · happy-technologies-llcDetect and classify conversation types including inquiry, complaint, request, feedback, and escalation. Route to appropriate handling workflows based on intent, sentiment, and urgency analysis
- ▌ Playbook Recommendations 2 · happy-technologies-llcRecommend relevant playbooks based on case or incident context by matching issue patterns to existing playbooks, scoring relevance, and suggesting customizations for better fit
- ▌ Hrsd Chat Reply Recommendation 2 · happy-technologies-llcGenerate recommended replies for HR agents handling employee inquiries via chat, considering HR policies, case history, and confidentiality requirements
- ▌ Observability Integration 2 · happy-technologies-llcIntegrate observability data from Datadog, Dynatrace, and New Relic into ServiceNow ITOM, covering metric ingestion, alert normalization, and event management connectors
- ▌ Itsm Chat Reply Recommendation 2 · happy-technologies-llcGenerate recommended chat replies for ITSM agents based on incident context, knowledge base matches, and resolution history
- ▌ Contracts Query Enhancer 2 · happy-technologies-llcEnhance contract search queries with contextual understanding, mapping natural language to contract fields, obligation types, clause categories, and CLM-specific terminology
- ▌ Ot Incident Summarization 2 · happy-technologies-llcSummarize OT incidents with affected device inventory, safety impact analysis, containment status, and operational continuity assessment for industrial environments
- ▌ Invoice Management 2 · happy-technologies-llcManage accounts payable invoices including data extraction, PO matching, three-way matching (PO, receipt, invoice), discrepancy identification, and resolution routing
- ▌ Analytics Generation 2 · happy-technologies-llcGenerate analytics dashboards and visualizations from natural language descriptions covering PA indicators, data collectors, and widgets
- ▌ Catalog Item Generation 2 · happy-technologies-llcGenerate catalog items from natural language descriptions including variables, workflows, and approval rules
- ▌ Glide API Reference 2 · happy-technologies-llcEssential Glide API reference covering GlideRecord, GlideAggregate, GlideDateTime, GlideSystem, and other core server-side APIs with practical patterns and examples
- ▌ Servicenow Docs MCP 2 · happy-technologies-llcAdd or maintain ServiceNowDocs search capabilities in Happy Platform MCP, including live GitHub lookup, optional local SQLite FTS indexing, and optional vector search
- ▌ Debugging Techniques 2 · happy-technologies-llcComprehensive guide to debugging ServiceNow server-side and client-side code
- ▌ Control Objective Management 2 · happy-technologies-llcManage control objectives including creation, assessment, effectiveness evaluation, regulatory mapping, and gap identification across SOX, GDPR, and HIPAA frameworks
- ▌ Health Safety Summarization 2 · happy-technologies-llcSummarize Health and Safety incidents with injury details, root cause analysis, OSHA reporting requirements, corrective actions, and workplace hazard tracking
- ▌ Content Recommendation 2 · happy-technologies-llcRecommend relevant knowledge articles based on incident or case context by matching keywords, categories, and historical resolution patterns to surface the most useful articles
- ▌ Legal Matter Summarization 2 · happy-technologies-llcSummarize legal matters with case timeline, key documents, parties involved, financial exposure, and recommended actions for legal leadership reporting
- ▌ Risk Assessment Summarization 2 · happy-technologies-llcSummarize risk assessments with scoring, trends, heat map data, and mitigation recommendations covering inherent vs residual risk analysis
- ▌ Case Summarization Approvals 2 · happy-technologies-llcSummarize HR cases, service requests, and requested items for approvers with business justification, cost impact, approval history context, and policy compliance information
- ▌ Contract Metadata Extraction 2 · happy-technologies-llcExtract metadata from contracts including parties, effective dates, value, auto-renewal terms, governing law, key contacts, and obligation summaries for portfolio management
- ▌ Sourcing Summarization 2 · happy-technologies-llcSummarize sourcing events including bid comparisons, vendor evaluations, negotiation status, award recommendations, and RFP/RFQ process support
- ▌ Government Case Summarization 2 · happy-technologies-llcSummarize government and public sector cases with regulatory compliance context, service eligibility tracking, inter-agency coordination, and audit trail documentation
- ▌ Vulnerability Deduplication 2 · happy-technologies-llcIdentify and deduplicate vulnerability records by matching CVEs across scanners, consolidating remediation tasks, and prioritizing based on CVSS scores and business context
- ▌ MCP Server Installation 2 · happy-technologies-llcInstall Happy Platform MCP v5.1 and configure secure, keychain-backed ServiceNow instance access
- ▌ Supplier Recommendation 2 · happy-technologies-llcRecommend suppliers based on historical performance, pricing competitiveness, compliance status, category expertise, scorecard analysis, and risk factors
- ▌ Security Recommended Actions 2 · happy-technologies-llcGenerate recommended actions for security incidents based on threat type, severity, affected assets, and playbook alignment. Include containment, eradication, and recovery steps
- ▌ Performance Optimization 2 · happy-technologies-llcComprehensive guide to identifying and resolving ServiceNow performance bottlenecks including GlideRecord optimization, query tuning, index management, caching strategies, and profiling techniques
- ▌ Incident Activity Summarization 2 · happy-technologies-llcSummarize incident activity streams including work notes, comments, state changes, assignment history, and communications into concise narratives for handoffs, escalations, and management reviews
- ▌ Contract Obligation Extraction 2 · happy-technologies-llcExtract obligations from contract documents including deadlines, deliverables, payment terms, SLA commitments, and termination conditions with compliance tracking
- ▌ Procurement Summarization 2 · happy-technologies-llcSummarize procurement cases including vendor communications, approval status, spend analysis, pipeline reports, and bottleneck identification
- ▌ Purchase Order Summarization 2 · happy-technologies-llcSummarize purchase orders with line items, delivery status, receipt tracking, budget impact analysis, and late delivery risk identification
- ▌ Supplier Lifecycle Operations 2 · happy-technologies-llcManage supplier onboarding, qualification, performance monitoring, and offboarding with auditable lifecycle controls
- ▌ Happy Platform Skills 2 · happy-technologies-llc bundleReusable enterprise platform instructions - 184 skills across 23 categories with a versioned Happy Platform MCP v5.1 contract
- ▌ AI Lens 2 · happy-technologies-llcAnalyze records in context, surface related information, identify patterns, and recommend actions across enterprise platform tables.
- ▌ Script Sync 2 · happy-technologies-llcExplicit pull, local edit, freshness check, and push workflow for ServiceNow scripts with Happy Platform MCP 5.1
- ▌ CI Discovery 2 · happy-technologies-llcConfiguration Item discovery, classification, and CMDB population strategies
- ▌ Data Quality 2 · happy-technologies-llcCMDB data quality management including KPIs, duplicate detection, stale records, and reconciliation
- ▌ Csm Kb Generation 2 · happy-technologies-llcGenerate knowledge articles from resolved CSM cases with customer-facing language, structured content, screenshot placeholders, and FAQ sections
- ▌ Fsm Kb Generation 2 · happy-technologies-llcGenerate field service knowledge articles from completed work orders including repair procedures, parts lists, safety notes, and troubleshooting guides
- ▌ Agent Miner 2 · happy-technologies-llcMine agent interactions to find automation opportunities by analyzing repetitive patterns, identifying common resolutions, and discovering handoff points for bot candidates
- ▌ App Summary 2 · happy-technologies-llcSummarize existing ServiceNow applications with scope analysis, table structure, script inventory, and dependency mapping
- ▌ Build Agent 2 · happy-technologies-llcBuild custom AI agents for ServiceNow including agent capabilities, knowledge sources, tool access, conversational flows, and guardrails
- ▌ Voice Assist 2 · happy-technologies-llcConfigure AI Voice Agents for ServiceNow including speech-to-text, intent recognition, voice-driven workflows, IVR integration, and conversational AI for voice channels
- ▌ Hrsd Kb Generation 2 · happy-technologies-llcGenerate HR knowledge articles from resolved cases, covering HR policy documentation, benefits FAQs, and onboarding guides
- ▌ Itsm Kb Generation 2 · happy-technologies-llcGenerate knowledge articles from resolved incidents and problems, structured with symptoms, cause, resolution, and workaround sections
- ▌ Task Analysis 2 · happy-technologies-llcAnalyze task trends, identify bottlenecks, predict SLA breaches, and recommend workload redistribution
- ▌ UI Policies 2 · happy-technologies-llcComplete guide to catalog UI policies including show/hide/mandatory actions, scripted conditions, and REST API limitations with workarounds
- ▌ Csm Suggested Steps 2 · happy-technologies-llcGenerate suggested resolution steps for CSM cases based on product, issue type, and historical resolutions from similar cases