Happy-Technologies-LLC
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- ▌ Catalog Item Generation · happy-technologies-llcGenerate catalog items from natural language descriptions including variables, workflows, and approval rules
- ▌ Glide API Reference · happy-technologies-llcEssential Glide API reference covering GlideRecord, GlideAggregate, GlideDateTime, GlideSystem, and other core server-side APIs with practical patterns and examples
- ▌ Servicenow Docs MCP · happy-technologies-llcAdd or maintain ServiceNowDocs search capabilities in Happy Platform MCP, including live GitHub lookup, optional local SQLite FTS indexing, and optional vector search
- ▌ Debugging Techniques · happy-technologies-llcComprehensive guide to debugging ServiceNow server-side and client-side code
- ▌ Control Objective Management · happy-technologies-llcManage control objectives including creation, assessment, effectiveness evaluation, regulatory mapping, and gap identification across SOX, GDPR, and HIPAA frameworks
- ▌ Health Safety Summarization · happy-technologies-llcSummarize Health and Safety incidents with injury details, root cause analysis, OSHA reporting requirements, corrective actions, and workplace hazard tracking
- ▌ Content Recommendation · happy-technologies-llcRecommend relevant knowledge articles based on incident or case context by matching keywords, categories, and historical resolution patterns to surface the most useful articles
- ▌ Legal Matter Summarization · happy-technologies-llcSummarize legal matters with case timeline, key documents, parties involved, financial exposure, and recommended actions for legal leadership reporting
- ▌ Risk Assessment Summarization · happy-technologies-llcSummarize risk assessments with scoring, trends, heat map data, and mitigation recommendations covering inherent vs residual risk analysis
- ▌ Case Summarization Approvals · happy-technologies-llcSummarize HR cases, service requests, and requested items for approvers with business justification, cost impact, approval history context, and policy compliance information
- ▌ Contract Metadata Extraction · happy-technologies-llcExtract metadata from contracts including parties, effective dates, value, auto-renewal terms, governing law, key contacts, and obligation summaries for portfolio management
- ▌ Sourcing Summarization · happy-technologies-llcSummarize sourcing events including bid comparisons, vendor evaluations, negotiation status, award recommendations, and RFP/RFQ process support
- ▌ Government Case Summarization · happy-technologies-llcSummarize government and public sector cases with regulatory compliance context, service eligibility tracking, inter-agency coordination, and audit trail documentation
- ▌ Vulnerability Deduplication · happy-technologies-llcIdentify and deduplicate vulnerability records by matching CVEs across scanners, consolidating remediation tasks, and prioritizing based on CVSS scores and business context
- ▌ MCP Server Installation · happy-technologies-llcInstall Happy Platform MCP v5.1 and configure secure, keychain-backed ServiceNow instance access
- ▌ Article Generation · happy-technologies-llcGenerate knowledge articles from resolved incidents, problem records, and change implementations with proper KB structure including symptoms, cause, resolution, and related articles
- ▌ Data Classification · happy-technologies-llcData security and classification - identifying sensitive fields, implementing data masking, PII/PHI discovery, and applying classification labels
- ▌ Generic Crud Operations · happy-technologies-llcMaster generic table operations for querying, creating, updating, and reading records in any ServiceNow table
- ▌ Automated Testing · happy-technologies-llcComprehensive Automated Test Framework (ATF) guide for creating, managing, and executing automated tests in ServiceNow
- ▌ Process Mining Insights · happy-technologies-llcGenerate process mining insights to identify inefficiencies, bottlenecks, compliance deviations, and optimization opportunities from ServiceNow process data
- ▌ Esg Document Intelligence · happy-technologies-llcExtract and analyze ESG data from utility invoices and sustainability reports, tracking carbon emissions, energy consumption, waste metrics, and disclosure compliance across ESG frameworks
- ▌ Regulatory Alert Analysis · happy-technologies-llcAnalyze regulatory alerts for business impact, identify affected policies, controls, and citations, and generate impact assessments with recommended actions for compliance teams
- ▌ Suggest Remediation Tasks · happy-technologies-llcSuggest remediation tasks for GRC issues based on control gaps, risk type, and regulatory framework. Generate task lists with owners and deadlines
- ▌ Natural Language Queries · happy-technologies-llcUse parser-verified Happy Platform MCP 5.1 natural-language search phrases and fall back to precise encoded table queries
- ▌ Release Notes Generation · happy-technologies-llcGenerate release notes from change requests, stories, and defects for a given release window with categorization, impact summaries, and stakeholder-ready formatting
- ▌ Duplicate Detection · happy-technologies-llcIdentify duplicate knowledge articles using content similarity analysis, compare titles and metadata across knowledge bases, and recommend merge or deduplication strategies
- ▌ Executive Dashboard · happy-technologies-llcExecutive KPI generation including MTTR, MTBF, resolution rates, and report data aggregation
- ▌ Secops Incident Summarization · happy-technologies-llcGenerate executive and technical summaries for security incidents including threat classification, affected assets, containment status, and recommended actions
- ▌ Post Incident Analysis · happy-technologies-llcConduct post-incident review for closed security incidents including timeline reconstruction, detection/response gap analysis, and lessons-learned documentation
- ▌ Configuration Validation · happy-technologies-llcValidate ServiceNow configurations including catalog items, workflows, and business rules
- ▌ Approval Summarization · happy-technologies-llcSummarize approval requests with context including what is being requested, who is requesting, business justification, and similar past approvals
- ▌ Scripted REST Apis · happy-technologies-llcComprehensive guide to creating, securing, and testing Scripted REST APIs in ServiceNow for custom integrations and external system connectivity
- ▌ Detect Conversation Type · happy-technologies-llcDetect and classify conversation types including inquiry, complaint, request, feedback, and escalation. Route to appropriate handling workflows based on intent, sentiment, and urgency analysis
- ▌ Playbook Recommendations · happy-technologies-llcRecommend relevant playbooks based on case or incident context by matching issue patterns to existing playbooks, scoring relevance, and suggesting customizations for better fit
- ▌ Hrsd Chat Reply Recommendation · happy-technologies-llcGenerate recommended replies for HR agents handling employee inquiries via chat, considering HR policies, case history, and confidentiality requirements
- ▌ Planning Summarization · happy-technologies-llcSummarize planning items, demand records, and portfolio decisions with executive summaries for planning meetings including key metrics and recommendations
- ▌ Update Set Management · happy-technologies-llcComplete update set lifecycle management - creation, tracking, validation, and deployment
- ▌ Multi Turn Ordering · happy-technologies-llcConfigure multi-turn catalog ordering for conversational item selection, variable collection, and order placement via Virtual Agent
- ▌ Request Fulfillment · happy-technologies-llcService catalog request processing, fulfillment workflows, and task management
- ▌ Variable Management · happy-technologies-llcComplete guide to catalog variables including all types, reference qualifiers, cascading variables, and UI policies
- ▌ Script Includes · happy-technologies-llcComprehensive guide to developing Script Includes - class-based, client-callable (GlideAjax), inheritance patterns, and best practices
- ▌ Test Generation · happy-technologies-llcGenerate ATF (Automated Test Framework) tests from requirements or existing functionality including test steps, assertions, and test data
- ▌ Document Screening · happy-technologies-llcScreen inbound documents for completeness, policy risk, and routing readiness before extraction or case workflows
- ▌ Chat Summarization Va · happy-technologies-llcSummarize virtual agent chat sessions with topic classification, resolution status, handoff context, and actionable insights for agent productivity
- ▌ Itsm Incident Summarization · happy-technologies-llcGenerate comprehensive incident summaries with timeline, impact assessment, actions taken, and resolution details
- ▌ Ot Incident Resolution · happy-technologies-llcGenerate OT incident resolution notes with safety considerations, containment procedures, and remediation steps for industrial control systems and operational technology environments
- ▌ Correlation Insights · happy-technologies-llcCorrelate security incidents with related events, vulnerabilities, and threat intelligence to identify attack patterns and common indicators
- ▌ Service Graph Diagnosis · happy-technologies-llcDiagnose Service Graph Connector issues, validate discovery patterns, and troubleshoot service mapping data flow
- ▌ Document Extraction · happy-technologies-llcExtract structured data from documents (invoices, forms, contracts) using ServiceNow Document Intelligence with extraction template configuration and validation rules
- ▌ Work Order Summarization · happy-technologies-llcSummarize field service work orders with tasks, SLAs, asset information, travel logistics, and parts requirements for dispatch coordinators and field technicians
- ▌ Conversation Evaluator · happy-technologies-llcEvaluate virtual agent conversations for quality including coherence, accuracy, slot filling, intent matching, and hallucination detection
- ▌ Risk Event Summarization · happy-technologies-llcSummarize risk events with impact assessment, affected controls, contributing factors, and recommended mitigation actions
- ▌ Tprm Issue Summarization · happy-technologies-llcSummarize Third-Party Risk Management issues including vendor risk exposure, assessment gaps, remediation status, and compliance impact across the TPRM lifecycle
- ▌ Generate Talking Points · happy-technologies-llcGenerate manager talking points for employee reviews, 1:1 meetings, and performance discussions based on talent profiles, goals, feedback, and performance metrics
- ▌ Resume Skill Extraction · happy-technologies-llcExtract skills, qualifications, and experience from resume data within ServiceNow talent management, mapping to competency frameworks and job requirements
- ▌ Change Risk Explanation · happy-technologies-llcGenerate change request risk explanations analyzing change scope, affected CIs, historical change failure rates, and deployment window risks
- ▌ Playbook Generation · happy-technologies-llcGenerate Process Automation Designer playbooks from natural language descriptions including activities, lanes, conditions, data gathering steps, and both standard and agent-facing playbooks
- ▌ Hrsd Email Recommendation · happy-technologies-llcGenerate recommended email responses for HR cases considering confidentiality, policy references, and empathetic tone
- ▌ Health Log Analytics · happy-technologies-llcHealth log analytics for anomaly detection, capacity planning, performance trending, log source configuration, and threshold management in ServiceNow ITOM
- ▌ Itsm Email Recommendation · happy-technologies-llcGenerate professional email responses for IT service cases with technical context, resolution steps, and next actions
- ▌ Major Incident Email · happy-technologies-llcGenerate major incident email communications including initial notification, status updates, resolution notification, and post-incident summaries for stakeholders
- ▌ Knowledge Graph · happy-technologies-llcBuild and navigate knowledge graphs showing article relationships, topic hierarchies, cross-reference maps, content dependency analysis, and knowledge domain coverage visualization
- ▌ Survey Analysis · happy-technologies-llcAnalyze survey responses by aggregating scores, identifying trends, comparing across periods, and generating improvement recommendations
- ▌ Audit Compliance · happy-technologies-llcComprehensive audit trail analysis, user activity tracking, compliance reporting, and anomaly detection for ServiceNow environments
- ▌ Approval Workflows · happy-technologies-llcComplete guide to configuring catalog approval rules, multi-level approvals, delegation, and escalation
- ▌ Catalog Builder AI · happy-technologies-llcAI-assisted catalog builder that generates catalog items, refines content, configures variables, sets up fulfillment workflows, and manages catalog categories from natural language descriptions
- ▌ Business Rules · happy-technologies-llcDevelop secure, efficient business rules with correct timing, conditions, Glide API patterns, error handling, and tests.
- ▌ Client Scripts · happy-technologies-llcComplete guide to ServiceNow client script development including onLoad, onChange, onSubmit, onCellEdit types, g_form API, GlideAjax server calls, and performance optimization
- ▌ Scheduled Jobs · happy-technologies-llcComprehensive guide to creating and managing ServiceNow scheduled jobs - run frequencies, conditional execution, performance optimization, error handling, and debugging
- ▌ Hrsd Sidebar Summarization · happy-technologies-llcGenerate sidebar discussion summaries for HR cases with key decision points, stakeholder input, and next actions
- ▌ Kb Summarization · happy-technologies-llcSummarize knowledge articles for quick consumption including executive summaries, TL;DR versions, key takeaway bullets, topic extraction, and readability-optimized condensed formats
- ▌ Legal Request Triage · happy-technologies-llcTriage incoming legal requests by classifying type, assigning priority based on urgency and business impact, and routing to the appropriate legal team
- ▌ Query Generation · happy-technologies-llcGenerate ServiceNow queries, GlideAggregate scripts, and reporting filters from natural language descriptions
- ▌ Incident Response · happy-technologies-llcSecurity incident detection, containment, and response procedures for ServiceNow environments
- ▌ Agile Story Generation · happy-technologies-llcGenerate user stories from requirements or feature descriptions with acceptance criteria, story point estimation, epic linking, and sprint assignment
- ▌ Feedback Summarization · happy-technologies-llcSummarize feedback from retrospectives, sprint reviews, and stakeholder surveys to identify themes and action items
- ▌ Acceptance Criteria · happy-technologies-llcGenerate comprehensive acceptance criteria for user stories and features using Given/When/Then format covering functional requirements, edge cases, and testable conditions
- ▌ Task Summarization · happy-technologies-llcGenerate concise task summaries with status, timeline, blockers, SLA risk, and recommended next actions
- ▌ Workspace Insights · happy-technologies-llcWorkplace service delivery insights including space utilization, service request patterns, facility management metrics, and desk booking analytics
- ▌ Email Recommendation · happy-technologies-llcGenerate professional email responses for customer service cases by analyzing case details, customer sentiment, communication history, and knowledge base articles
- ▌ Smart Documents · happy-technologies-llcManage smart documents with version control, approval workflows, automated content generation, document templates, merge fields, and distribution
- ▌ Business App Insights · happy-technologies-llcGenerate insights for business applications including health, dependencies, technology stack, and modernization recommendations
- ▌ Rpa Bot Generation · happy-technologies-llcGenerate RPA bots from process descriptions including bot actions, triggers, error handling, credential management, and integration with ServiceNow RPA Hub
- ▌ Interview Relevance · happy-technologies-llcAssess interview notes and job descriptions for skill relevance matching. Score candidate-role fit, highlight skill gaps, evaluate competency alignment, and generate structured hiring recommendations
- ▌ Alert Investigation · happy-technologies-llcDeep investigation of operational alerts including CI tracing, recent change correlation, related alert analysis, knowledge base review, and remediation suggestions using LEAP methodology
- ▌ Trend Analysis · happy-technologies-llcIncident volume trends, category distribution, seasonal patterns, and predictive indicators
- ▌ Saas User Resolution · happy-technologies-llcResolve SaaS user discrepancies, identify unused licenses, detect duplicate accounts, and recommend license optimization strategies
- ▌ Cwm Tasks Generation · happy-technologies-llcGenerate task breakdowns from requirements or user stories with structured task lists, dependencies, assignments, and effort estimates
- ▌ Deployment Workflow · happy-technologies-llcComplete instance-to-instance deployment workflow including update set export, import, preview, conflict resolution, validation, and rollback procedures
- ▌ Instance Management · happy-technologies-llcManage and safely route Happy Platform MCP v5.1 operations across ServiceNow instances
- ▌ Cmdb Search Analysis · happy-technologies-llcAnalyze CMDB search requests, interpret natural language CI queries, and provide structured search results with relationships and dependency context
- ▌ Relationship Mapping · happy-technologies-llcCI relationship management including creation, validation, dependency analysis, and orphan detection
- ▌ Csm Sidebar Summarization · happy-technologies-llcGenerate sidebar summaries for customer service agents with case context, customer history, and recommended actions to accelerate case handling
- ▌ Notifications · happy-technologies-llcComplete guide to email notification development including events, templates, mail scripts, and delivery troubleshooting
- ▌ UI Generation · happy-technologies-llcGenerate platform UI components from natural language, including client scripts, data binding, event handlers, pages, and UI Builder experiences.
- ▌ Fsm Sidebar Summarization · happy-technologies-llcGenerate sidebar summaries for field technicians with key case context, asset history, customer details, and actionable next steps for mobile field service views
- ▌ Insights Clustering · happy-technologies-llcCluster and analyze insights from incidents, conversations, and cases grouping by topic, sentiment, and resolution pattern to generate actionable POV summaries
- ▌ Gap Grouping · happy-technologies-llcGroup and categorize knowledge gaps by topic, service area, and priority to identify systemic documentation needs, cluster related gaps, and create action plans for article creation
- ▌ Sla Analysis · happy-technologies-llcSLA performance tracking including breach detection, achievement metrics, and trend analysis
- ▌ Product Compliance · happy-technologies-llcSummarize software product compliance status including license counts, entitlement gaps, compliance violations, and recommended remediation actions