Happy-Technologies-LLC
- 185 skills
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- ▌ Trend Analysis · happy-technologies-llcIncident volume trends, category distribution, seasonal patterns, and predictive indicators
- ▌ Saas User Resolution · happy-technologies-llcResolve SaaS user discrepancies, identify unused licenses, detect duplicate accounts, and recommend license optimization strategies
- ▌ Cwm Tasks Generation · happy-technologies-llcGenerate task breakdowns from requirements or user stories with structured task lists, dependencies, assignments, and effort estimates
- ▌ Deployment Workflow · happy-technologies-llcComplete instance-to-instance deployment workflow including update set export, import, preview, conflict resolution, validation, and rollback procedures
- ▌ Instance Management · happy-technologies-llcManage and safely route Happy Platform MCP v5.1 operations across ServiceNow instances
- ▌ Cmdb Search Analysis · happy-technologies-llcAnalyze CMDB search requests, interpret natural language CI queries, and provide structured search results with relationships and dependency context
- ▌ Relationship Mapping · happy-technologies-llcCI relationship management including creation, validation, dependency analysis, and orphan detection
- ▌ Csm Sidebar Summarization · happy-technologies-llcGenerate sidebar summaries for customer service agents with case context, customer history, and recommended actions to accelerate case handling
- ▌ Notifications · happy-technologies-llcComplete guide to email notification development including events, templates, mail scripts, and delivery troubleshooting
- ▌ UI Generation · happy-technologies-llcGenerate platform UI components from natural language, including client scripts, data binding, event handlers, pages, and UI Builder experiences.
- ▌ Fsm Sidebar Summarization · happy-technologies-llcGenerate sidebar summaries for field technicians with key case context, asset history, customer details, and actionable next steps for mobile field service views
- ▌ Insights Clustering · happy-technologies-llcCluster and analyze insights from incidents, conversations, and cases grouping by topic, sentiment, and resolution pattern to generate actionable POV summaries
- ▌ Gap Grouping · happy-technologies-llcGroup and categorize knowledge gaps by topic, service area, and priority to identify systemic documentation needs, cluster related gaps, and create action plans for article creation
- ▌ Sla Analysis · happy-technologies-llcSLA performance tracking including breach detection, achievement metrics, and trend analysis
- ▌ Product Compliance · happy-technologies-llcSummarize software product compliance status including license counts, entitlement gaps, compliance violations, and recommended remediation actions
- ▌ Cwm Doc Generation · happy-technologies-llcGenerate CWM documentation and insights from project data including status reports, risk summaries, and stakeholder communications
- ▌ Application Scope · happy-technologies-llcManage scoped application development including setting application context and update set alignment
- ▌ User Provisioning · happy-technologies-llcComplete user lifecycle management including creation, role assignment, group membership, and deprovisioning
- ▌ Workflow Creation · happy-technologies-llcProgrammatic workflow creation via API/MCP - build complete workflows without the UI editor
- ▌ Chat Recommendation · happy-technologies-llcGenerate recommended chat responses for CSM agents based on case context, knowledge base matches, customer history, and similar resolved cases
- ▌ Code Assist · happy-technologies-llcAI-assisted code generation for ServiceNow business rules, client scripts, script includes, and UI scripts with best practices
- ▌ Code Review · happy-technologies-llcReview ServiceNow code for security vulnerabilities, performance issues, and platform best practices
- ▌ Data Import · happy-technologies-llcMaster ServiceNow data import using Import Sets, Transform Maps, and various data sources with robust error handling and performance optimization
- ▌ Issue Summarization · happy-technologies-llcSummarize GRC issues with context including related risks, controls, compliance gaps, and business impact to generate executive-ready summaries for audit committees
- ▌ Risk Identification · happy-technologies-llcIdentify emerging risks, prioritize intake signals, and route candidates into formal GRC risk assessment workflows
- ▌ Hrsd Case Summarization · happy-technologies-llcSummarize HR cases with timeline, assigned team, employee details, case type classification, SLA status, and COE routing
- ▌ Hrsd Sentiment Analysis · happy-technologies-llcAnalyze employee sentiment from HR cases, surveys, and interactions to track trends, identify flight risk indicators, and flag cases needing manager attention
- ▌ Incident Lifecycle · happy-technologies-llcComplete incident lifecycle management from creation through resolution and closure
- ▌ Incident Sentiment · happy-technologies-llcAnalyze incident sentiment from work notes, customer communications, and activity entries to track escalation risk and customer satisfaction
- ▌ Predict Assignment · happy-technologies-llcPredict assignment group and category for incoming incidents using historical patterns, keyword analysis, and resolution data to accelerate routing
- ▌ Contract Analysis · happy-technologies-llcAnalyze contracts for key terms, obligations, risks, renewal dates, and compliance requirements with metadata extraction and clause flagging
- ▌ Metrics Analysis · happy-technologies-llcAnalyze security operations metrics including MTTD, MTTR, incident volume trends, false positive rates, and analyst workload distribution
- ▌ Acl Management · happy-technologies-llcComplete access control list management - understanding ACL structure, creating/modifying ACLs, troubleshooting permission issues, and debugging techniques
- ▌ Item Creation · happy-technologies-llcComplete guide to creating and configuring service catalog items with variables, categories, and fulfillment
- ▌ Activity Response · happy-technologies-llcGenerate contextual responses for CSM case activities including work notes, customer communications, and status updates with suggested next actions
- ▌ Flow Generation · happy-technologies-llcGenerate ServiceNow Flow Designer flows from natural language descriptions including triggers, actions, conditions, subflows, approval flows, notification flows, and data manipulation flows
- ▌ Issue Action Plan · happy-technologies-llcGenerate comprehensive action plans for GRC issues including remediation steps, responsible parties, timelines, and success criteria prioritized by risk rating and compliance impact
- ▌ Problem Analysis · happy-technologies-llcRoot cause analysis and problem management including known error documentation, workaround management, and permanent fix tracking
- ▌ Shift Handover · happy-technologies-llcGenerate comprehensive shift handover content for SOC analysts including active incidents, pending tasks, escalations, and critical items needing attention
- ▌ Batch Operations · happy-technologies-llcEfficient bulk operations for mass record creation, updates with relationships, performance optimization, and error handling in batch processing
- ▌ Schema Discovery · happy-technologies-llcExplore and understand ServiceNow table schemas, field definitions, and relationships
- ▌ Script Execution · happy-technologies-llcSafe background script execution patterns including automated execution via sys_trigger, fix script generation, error handling, and logging best practices
- ▌ Smart Assessment · happy-technologies-llcConfigure AI-assisted assessments with metric design, scoring, conditional logic, result analysis, and GRC or HR integrations.
- ▌ Csm Case Summarization · happy-technologies-llcSummarize CSM cases including timeline, interactions, resolution status, related tasks, and communications history
- ▌ Csm Sentiment Analysis · happy-technologies-llcAnalyze customer sentiment across CSM cases, communications, and interactions to track sentiment progression, identify escalation patterns, and flag at-risk cases
- ▌ Fluent Sdk · happy-technologies-llc bundleHybrid ServiceNow development using the three-tier approach - NowSDK Fluent for metadata-as-code, MCP REST for runtime operations, and fix scripts as manual fallback
- ▌ MCP Server · happy-technologies-llcSet up ServiceNow as an MCP (Model Context Protocol) server defining tool capabilities, authentication, resource endpoints, and integration patterns for AI agents
- ▌ UI Actions · happy-technologies-llcComplete guide to UI Action development including form buttons, list buttons, context menu actions, client-side and server-side scripts, conditions, security, and common patterns
- ▌ Skill Kit Custom · happy-technologies-llcCreate custom Now Assist skills using Skill Kit including skill input/output definition, prompt configuration, skill testing with ATF, deployment, and building custom AI capabilities
- ▌ Spoke Generation · happy-technologies-llcGenerate Integration Hub spokes for connecting external services including spoke actions, connection aliases, data transformations, error handling, and REST/SOAP integrations
- ▌ Persona Assistant · happy-technologies-llcProvide persona-based HR assistance tailored to employee role, department, and history with routing to appropriate HR services and personalized policy guidance
- ▌ Case Auto Resolve · happy-technologies-llcAuto-resolve common cases and incidents using pattern matching, knowledge base lookups, and historical resolution data to enable zero-touch service desk operations
- ▌ Change Management · happy-technologies-llcComplete change lifecycle management including RFC creation, CAB preparation, approval workflows, implementation coordination, and post-implementation review
- ▌ Gap Analysis · happy-technologies-llcAnalyze knowledge gaps by examining incident and case patterns without matching KB articles, identify topics needing new articles, track failed searches, and prioritize article creation
- ▌ Happy Platform Skills · happy-technologies-llc bundleReusable enterprise platform instructions - 184 skills across 23 categories with a versioned Happy Platform MCP v5.1 contract
- ▌ AI Lens · happy-technologies-llcAnalyze records in context, surface related information, identify patterns, and recommend actions across enterprise platform tables.
- ▌ Script Sync · happy-technologies-llcExplicit pull, local edit, freshness check, and push workflow for ServiceNow scripts with Happy Platform MCP 5.1
- ▌ CI Discovery · happy-technologies-llcConfiguration Item discovery, classification, and CMDB population strategies
- ▌ Data Quality · happy-technologies-llcCMDB data quality management including KPIs, duplicate detection, stale records, and reconciliation
- ▌ Csm Kb Generation · happy-technologies-llcGenerate knowledge articles from resolved CSM cases with customer-facing language, structured content, screenshot placeholders, and FAQ sections
- ▌ Fsm Kb Generation · happy-technologies-llcGenerate field service knowledge articles from completed work orders including repair procedures, parts lists, safety notes, and troubleshooting guides
- ▌ Agent Miner · happy-technologies-llcMine agent interactions to find automation opportunities by analyzing repetitive patterns, identifying common resolutions, and discovering handoff points for bot candidates
- ▌ App Summary · happy-technologies-llcSummarize existing ServiceNow applications with scope analysis, table structure, script inventory, and dependency mapping
- ▌ Build Agent · happy-technologies-llcBuild custom AI agents for ServiceNow including agent capabilities, knowledge sources, tool access, conversational flows, and guardrails
- ▌ Voice Assist · happy-technologies-llcConfigure AI Voice Agents for ServiceNow including speech-to-text, intent recognition, voice-driven workflows, IVR integration, and conversational AI for voice channels
- ▌ Hrsd Kb Generation · happy-technologies-llcGenerate HR knowledge articles from resolved cases, covering HR policy documentation, benefits FAQs, and onboarding guides
- ▌ Itsm Kb Generation · happy-technologies-llcGenerate knowledge articles from resolved incidents and problems, structured with symptoms, cause, resolution, and workaround sections
- ▌ Task Analysis · happy-technologies-llcAnalyze task trends, identify bottlenecks, predict SLA breaches, and recommend workload redistribution
- ▌ UI Policies · happy-technologies-llcComplete guide to catalog UI policies including show/hide/mandatory actions, scripted conditions, and REST API limitations with workarounds
- ▌ Csm Suggested Steps · happy-technologies-llcGenerate suggested resolution steps for CSM cases based on product, issue type, and historical resolutions from similar cases
- ▌ Trending Topics · happy-technologies-llcIdentify trending customer service topics by analyzing case patterns, channel distribution, and sentiment shifts across the CSM portfolio
- ▌ AI Search RAG · happy-technologies-llcConfigure retrieval-augmented AI search, including sources, indexing, ranking, answer generation, and search quality tuning.
- ▌ Now Assist QA · happy-technologies-llcConfigure Now Assist Q&A for conversational AI assistance including skill configurations, knowledge source setup, response quality tuning, context management, and multi-channel deployment
- ▌ Issue Validator · happy-technologies-llcValidate GRC issues for completeness, accuracy, and compliance. Check required fields, risk ratings, control mappings, and remediation plan adequacy
- ▌ Alert Analysis · happy-technologies-llcAnalyze operational alerts including severity assessment, pattern recognition, noise reduction, alert correlation, grouping, suppression rules, and root cause indicators
- ▌ Major Incident · happy-technologies-llcP1/Major incident coordination including bridge calls, stakeholder communication, incident commander responsibilities, and post-incident review
- ▌ Impact Analysis · happy-technologies-llcChange impact analysis using CMDB relationships, business service mapping, and risk assessment
- ▌ Resolution Notes · happy-technologies-llcGenerate comprehensive resolution notes for closing CSM cases including issue summary, root cause analysis, steps taken, resolution details, and preventive measures
- ▌ Adr Summarization · happy-technologies-llcSummarize Architecture Decision Records with context, rationale, trade-offs, and impact analysis for enterprise architecture governance
- ▌ App Generation · happy-technologies-llcGenerate ServiceNow scoped applications from requirements including tables, forms, ACLs, and business logic
- ▌ Service Mapping · happy-technologies-llcDiscover and validate service maps, identify mapping gaps, analyze service dependencies, and troubleshoot discovery patterns in ServiceNow ITOM
- ▌ Incident Triage · happy-technologies-llcTriage, prioritize, and assign incidents by impact, urgency, category, escalation risk, ownership, and SLA exposure.
- ▌ Quick Reference · happy-technologies-llcITSM quick reference card with common operations, state values, priority matrix, and encoded query examples
- ▌ Itsm Suggested Steps · happy-technologies-llcGenerate suggested resolution steps for incidents based on category, symptoms, historical similar tickets, and knowledge base articles
- ▌ Project Insights · happy-technologies-llcGenerate project health insights including schedule variance, resource utilization, risk indicators, milestone tracking, and executive dashboard summaries