Happy Platform Skills

Review ServiceNow code for security vulnerabilities, performance issues, and platform best practices

Master ServiceNow data import using Import Sets, Transform Maps, and various data sources with robust error handling and performance optimization

Summarize GRC issues with context including related risks, controls, compliance gaps, and business impact to generate executive-ready summaries for audit committees

Identify emerging risks, prioritize intake signals, and route candidates into formal GRC risk assessment workflows

Summarize HR cases with timeline, assigned team, employee details, case type classification, SLA status, and COE routing

Analyze employee sentiment from HR cases, surveys, and interactions to track trends, identify flight risk indicators, and flag cases needing manager attention

Complete incident lifecycle management from creation through resolution and closure

Analyze incident sentiment from work notes, customer communications, and activity entries to track escalation risk and customer satisfaction

Predict assignment group and category for incoming incidents using historical patterns, keyword analysis, and resolution data to accelerate routing

Analyze contracts for key terms, obligations, risks, renewal dates, and compliance requirements with metadata extraction and clause flagging

Analyze security operations metrics including MTTD, MTTR, incident volume trends, false positive rates, and analyst workload distribution

Complete access control list management - understanding ACL structure, creating/modifying ACLs, troubleshooting permission issues, and debugging techniques

Generate comprehensive acceptance criteria for user stories and features using Given/When/Then format covering functional requirements, edge cases, and testable conditions

Generate concise task summaries with status, timeline, blockers, SLA risk, and recommended next actions

Workplace service delivery insights including space utilization, service request patterns, facility management metrics, and desk booking analytics

Generate professional email responses for customer service cases by analyzing case details, customer sentiment, communication history, and knowledge base articles

Manage smart documents with version control, approval workflows, automated content generation, document templates, merge fields, and distribution

Generate insights for business applications including health, dependencies, technology stack, and modernization recommendations

Generate RPA bots from process descriptions including bot actions, triggers, error handling, credential management, and integration with ServiceNow RPA Hub

Assess interview notes and job descriptions for skill relevance matching. Score candidate-role fit, highlight skill gaps, evaluate competency alignment, and generate structured hiring recommendations

Deep investigation of operational alerts including CI tracing, recent change correlation, related alert analysis, knowledge base review, and remediation suggestions using LEAP methodology

Incident volume trends, category distribution, seasonal patterns, and predictive indicators

Resolve SaaS user discrepancies, identify unused licenses, detect duplicate accounts, and recommend license optimization strategies

Generate task breakdowns from requirements or user stories with structured task lists, dependencies, assignments, and effort estimates

Complete instance-to-instance deployment workflow including update set export, import, preview, conflict resolution, validation, and rollback procedures

Manage and safely route Happy Platform MCP v5.1 operations across ServiceNow instances

Analyze CMDB search requests, interpret natural language CI queries, and provide structured search results with relationships and dependency context

CI relationship management including creation, validation, dependency analysis, and orphan detection

Generate sidebar summaries for customer service agents with case context, customer history, and recommended actions to accelerate case handling

Complete guide to email notification development including events, templates, mail scripts, and delivery troubleshooting

Generate platform UI components from natural language, including client scripts, data binding, event handlers, pages, and UI Builder experiences.

Generate sidebar summaries for field technicians with key case context, asset history, customer details, and actionable next steps for mobile field service views

Cluster and analyze insights from incidents, conversations, and cases grouping by topic, sentiment, and resolution pattern to generate actionable POV summaries

Generate Process Automation Designer playbooks from natural language descriptions including activities, lanes, conditions, data gathering steps, and both standard and agent-facing playbooks

Generate recommended email responses for HR cases considering confidentiality, policy references, and empathetic tone

Health log analytics for anomaly detection, capacity planning, performance trending, log source configuration, and threshold management in ServiceNow ITOM

Generate professional email responses for IT service cases with technical context, resolution steps, and next actions

Generate major incident email communications including initial notification, status updates, resolution notification, and post-incident summaries for stakeholders

Build and navigate knowledge graphs showing article relationships, topic hierarchies, cross-reference maps, content dependency analysis, and knowledge domain coverage visualization

Analyze survey responses by aggregating scores, identifying trends, comparing across periods, and generating improvement recommendations

Comprehensive audit trail analysis, user activity tracking, compliance reporting, and anomaly detection for ServiceNow environments

Complete guide to configuring catalog approval rules, multi-level approvals, delegation, and escalation

AI-assisted catalog builder that generates catalog items, refines content, configures variables, sets up fulfillment workflows, and manages catalog categories from natural language descriptions

Develop secure, efficient business rules with correct timing, conditions, Glide API patterns, error handling, and tests.

Complete guide to ServiceNow client script development including onLoad, onChange, onSubmit, onCellEdit types, g_form API, GlideAjax server calls, and performance optimization

Comprehensive guide to creating and managing ServiceNow scheduled jobs - run frequencies, conditional execution, performance optimization, error handling, and debugging

Generate sidebar discussion summaries for HR cases with key decision points, stakeholder input, and next actions

Summarize knowledge articles for quick consumption including executive summaries, TL;DR versions, key takeaway bullets, topic extraction, and readability-optimized condensed formats

Triage incoming legal requests by classifying type, assigning priority based on urgency and business impact, and routing to the appropriate legal team

Generate ServiceNow queries, GlideAggregate scripts, and reporting filters from natural language descriptions

Security incident detection, containment, and response procedures for ServiceNow environments

Generate user stories from requirements or feature descriptions with acceptance criteria, story point estimation, epic linking, and sprint assignment

Summarize feedback from retrospectives, sprint reviews, and stakeholder surveys to identify themes and action items

Summarize planning items, demand records, and portfolio decisions with executive summaries for planning meetings including key metrics and recommendations

Complete update set lifecycle management - creation, tracking, validation, and deployment

Configure multi-turn catalog ordering for conversational item selection, variable collection, and order placement via Virtual Agent

Service catalog request processing, fulfillment workflows, and task management

Complete guide to catalog variables including all types, reference qualifiers, cascading variables, and UI policies

Comprehensive guide to developing Script Includes - class-based, client-callable (GlideAjax), inheritance patterns, and best practices

Generate ATF (Automated Test Framework) tests from requirements or existing functionality including test steps, assertions, and test data