Happy Platform Skills

Analyze records in context, surface related information, identify patterns, and recommend actions across enterprise platform tables.

Explicit pull, local edit, freshness check, and push workflow for ServiceNow scripts with Happy Platform MCP 5.1

Configuration Item discovery, classification, and CMDB population strategies

CMDB data quality management including KPIs, duplicate detection, stale records, and reconciliation

Generate knowledge articles from resolved CSM cases with customer-facing language, structured content, screenshot placeholders, and FAQ sections

Generate field service knowledge articles from completed work orders including repair procedures, parts lists, safety notes, and troubleshooting guides

Mine agent interactions to find automation opportunities by analyzing repetitive patterns, identifying common resolutions, and discovering handoff points for bot candidates

Summarize existing ServiceNow applications with scope analysis, table structure, script inventory, and dependency mapping

Build custom AI agents for ServiceNow including agent capabilities, knowledge sources, tool access, conversational flows, and guardrails

Configure AI Voice Agents for ServiceNow including speech-to-text, intent recognition, voice-driven workflows, IVR integration, and conversational AI for voice channels

Generate HR knowledge articles from resolved cases, covering HR policy documentation, benefits FAQs, and onboarding guides

Generate knowledge articles from resolved incidents and problems, structured with symptoms, cause, resolution, and workaround sections

Analyze task trends, identify bottlenecks, predict SLA breaches, and recommend workload redistribution

Complete guide to catalog UI policies including show/hide/mandatory actions, scripted conditions, and REST API limitations with workarounds

Generate suggested resolution steps for CSM cases based on product, issue type, and historical resolutions from similar cases

Identify trending customer service topics by analyzing case patterns, channel distribution, and sentiment shifts across the CSM portfolio

Configure retrieval-augmented AI search, including sources, indexing, ranking, answer generation, and search quality tuning.

Configure Now Assist Q&A for conversational AI assistance including skill configurations, knowledge source setup, response quality tuning, context management, and multi-channel deployment

Validate GRC issues for completeness, accuracy, and compliance. Check required fields, risk ratings, control mappings, and remediation plan adequacy

Analyze operational alerts including severity assessment, pattern recognition, noise reduction, alert correlation, grouping, suppression rules, and root cause indicators

P1/Major incident coordination including bridge calls, stakeholder communication, incident commander responsibilities, and post-incident review

Change impact analysis using CMDB relationships, business service mapping, and risk assessment

Generate comprehensive resolution notes for closing CSM cases including issue summary, root cause analysis, steps taken, resolution details, and preventive measures

Summarize Architecture Decision Records with context, rationale, trade-offs, and impact analysis for enterprise architecture governance

Generate ServiceNow scoped applications from requirements including tables, forms, ACLs, and business logic

Discover and validate service maps, identify mapping gaps, analyze service dependencies, and troubleshoot discovery patterns in ServiceNow ITOM

Triage, prioritize, and assign incidents by impact, urgency, category, escalation risk, ownership, and SLA exposure.

ITSM quick reference card with common operations, state values, priority matrix, and encoded query examples

Generate suggested resolution steps for incidents based on category, symptoms, historical similar tickets, and knowledge base articles

Generate project health insights including schedule variance, resource utilization, risk indicators, milestone tracking, and executive dashboard summaries

Complete guide to creating and configuring service catalog items with variables, categories, and fulfillment

Generate contextual responses for CSM case activities including work notes, customer communications, and status updates with suggested next actions

Generate ServiceNow Flow Designer flows from natural language descriptions including triggers, actions, conditions, subflows, approval flows, notification flows, and data manipulation flows

Generate comprehensive action plans for GRC issues including remediation steps, responsible parties, timelines, and success criteria prioritized by risk rating and compliance impact

Root cause analysis and problem management including known error documentation, workaround management, and permanent fix tracking

Generate comprehensive shift handover content for SOC analysts including active incidents, pending tasks, escalations, and critical items needing attention

Efficient bulk operations for mass record creation, updates with relationships, performance optimization, and error handling in batch processing

Explore and understand ServiceNow table schemas, field definitions, and relationships

Safe background script execution patterns including automated execution via sys_trigger, fix script generation, error handling, and logging best practices

Configure AI-assisted assessments with metric design, scoring, conditional logic, result analysis, and GRC or HR integrations.

Summarize CSM cases including timeline, interactions, resolution status, related tasks, and communications history

Analyze customer sentiment across CSM cases, communications, and interactions to track sentiment progression, identify escalation patterns, and flag at-risk cases

Hybrid ServiceNow development using the three-tier approach - NowSDK Fluent for metadata-as-code, MCP REST for runtime operations, and fix scripts as manual fallback

Set up ServiceNow as an MCP (Model Context Protocol) server defining tool capabilities, authentication, resource endpoints, and integration patterns for AI agents

Complete guide to UI Action development including form buttons, list buttons, context menu actions, client-side and server-side scripts, conditions, security, and common patterns

Create custom Now Assist skills using Skill Kit including skill input/output definition, prompt configuration, skill testing with ATF, deployment, and building custom AI capabilities

Generate Integration Hub spokes for connecting external services including spoke actions, connection aliases, data transformations, error handling, and REST/SOAP integrations

Provide persona-based HR assistance tailored to employee role, department, and history with routing to appropriate HR services and personalized policy guidance

Auto-resolve common cases and incidents using pattern matching, knowledge base lookups, and historical resolution data to enable zero-touch service desk operations

Complete change lifecycle management including RFC creation, CAB preparation, approval workflows, implementation coordination, and post-implementation review

Analyze knowledge gaps by examining incident and case patterns without matching KB articles, identify topics needing new articles, track failed searches, and prioritize article creation

Group and categorize knowledge gaps by topic, service area, and priority to identify systemic documentation needs, cluster related gaps, and create action plans for article creation

SLA performance tracking including breach detection, achievement metrics, and trend analysis

Summarize software product compliance status including license counts, entitlement gaps, compliance violations, and recommended remediation actions

Generate CWM documentation and insights from project data including status reports, risk summaries, and stakeholder communications

Manage scoped application development including setting application context and update set alignment

Complete user lifecycle management including creation, role assignment, group membership, and deprovisioning

Programmatic workflow creation via API/MCP - build complete workflows without the UI editor

Generate recommended chat responses for CSM agents based on case context, knowledge base matches, customer history, and similar resolved cases

AI-assisted code generation for ServiceNow business rules, client scripts, script includes, and UI scripts with best practices