Plugins

1 plugin

Customer Insight to Positioning

From persona research to positioning workshop, this pack delivers actionable customer insights and positioning.

4 skills · plugin

Results for “customer-insights”

3 skills

user-segmentation

Analyze diverse user feedback to identify at least 3 distinct behavioral and needs-based user segments based on jobs-to-be-done, behaviors, and motivations.

More results

customer-feedback-triage

Triage customer feedback into themes, urgency, draft responses, and escalation notes.

cx-knowledge-base-audit

Use to audit a help centre or knowledge base against the conversations customers actually have, finding coverage gaps, stale articles and unused content. Trigger for "what should we write help articles about", "audit our knowledge base", KB coverage gaps, self-service deflection content, or preparing a knowledge base to ground an AI support agent.