Plugins

3 plugins

Customer Journey Mapping

Map the end-to-end customer journey, identify friction points, and uncover improvement opportunities.

5 skills · plugin

Customer Journey Map

Install this pack to create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities.

4 skills · plugin

Practitioner skills for Adobe Customer Journey Analytics via the CJA MCP server

6 skills · plugin

Results for “customer-journey”

13 skills

Customer Journey Map

Create a customer journey map across stages, touchpoints, actions, emotions, and metrics to diagnose broken experiences and align teams on the full customer flow.

Customer Journey Mapping Workshop

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

Customer Journey Map

Maps the end-to-end customer experience from awareness to advocacy — touchpoints, emotions, friction points, and improvement opportunities per stage. Use when identifying drop-off points, improving onboarding, or understanding the full user lifecycle. Triggers on: customer journey, user journey, journey map, touchpoints, onboarding experience, funnel analysis, churn points, aha moment, drop-off, user lifecycle.

More results

Create a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships across the customer journey.

Package a customer escalation for engineering, product, or leadership as a decision-ready handoff — impact, timeline, facts vs. hypotheses, and a specific ask with an owner.

User Journey Mapper

Use this when a feature or product needs a clear end-to-end user journey across entry, action, system response, and outcome. Trigger on requests to map the full experience before screens or components are finalized.

Cxo Chief Experience Officer

Lead customer experience with journey mapping, voice of customer programs, service design, and experience metrics.

Cx Journey Mapping

Use to map support contacts onto the product lifecycle, interpret contact as a lifecycle signal, and avoid journey-map theatre. Trigger for "customer journey map support", "contact by lifecycle stage", onboarding support drivers, churn and support overlap, stage-specific contact reasons, or when journey mapping is worth doing.

当用户发起任意旅行相关问询时，包含但不限于：预订酒店、机票查询、火车票查询、景点推荐、寻找当地特色玩乐、目的地查询、行程规划、美食住宿攻略、签证、查询旅游攻略、获取旅行建议等场景，自动触发此技能。当用户需要操作携程时使用此skill。

Create CodeTour `.tour` files — persona-targeted, step-by-step walkthroughs with real file and line anchors. Use for onboarding tours, architecture walkthroughs, PR tours, RCA tours, and structured "explain how this works" requests.

Retention Diagnostic

Investigate retention patterns, cohorts, drivers, warning signs, and intervention options.

Cja Funnel Health Check

Analyzes a multi-step conversion funnel in Adobe Customer Journey Analytics to find where users drop off and which steps have the worst leakage.

Cja Top Movers Watchlist

Identifies which items (pages, campaigns, products, channels, regions) had the biggest increases or decreases for a key metric between two time periods.