Plugins

3 plugins

Customer Journey Mapping

Map the end-to-end customer journey, identify friction points, and uncover improvement opportunities.

5 skills · plugin

Customer Journey Map

Install this pack to create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities.

4 skills · plugin

Practitioner skills for Adobe Customer Journey Analytics via the CJA MCP server

6 skills · plugin

Results for “customer-journey”

2 skills

Onboarding Audit

Score the experience a new customer actually has, not just whether they activated. Grades the first 90 days on the moments that make someone feel taken care of, finds where the welcome goes cold, and hands back a scored audit with the specific fixes. Built for any post-sale team, customizable to your product and lifecycle. Trigger on "audit my onboarding", "score our onboarding experience", "why do new customers churn early", "grade our first 90 days", "where does onboarding go cold", "is our welcome any good", or any onboarding-quality question.

Audit UX Journeys

Cross-page UX audit for user stories, task completion, and information architecture — the layer audit-ux (per-page heuristics) skips. Use when "audit user flows", "IA audit", "can users find X", "navigation audit", or "funnel drop-off". Full DS burndown → plan-uiux-unification.