Plugins

3 plugins

Customer Journey Mapping

Map the end-to-end customer journey, identify friction points, and uncover improvement opportunities.

5 skills · plugin

Customer Journey Map

Install this pack to create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities.

4 skills · plugin

Practitioner skills for Adobe Customer Journey Analytics via the CJA MCP server

6 skills · plugin

Results for “customer-journey”

12 skills

Customer Journey Map

Create a customer journey map across stages, touchpoints, actions, emotions, and metrics to diagnose broken experiences and align teams on the full customer flow.

Customer Journey Mapping

Map customer journeys from awareness to advocacy by visualizing touchpoints, identifying drop-off points, analyzing channel interactions, and optimizing the end-to-end experience.

Customer Journey Mapping Workshop

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

More results

Customer Journey Map

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities to identify friction points and improve user experience.

Create a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships across the customer journey.

Customer Research

Conduct and synthesize customer research into actionable insights from interviews, surveys, reviews, and online communities.

36.3k · bundle

Interview Script

Generate a structured customer interview script with Jobs-to-be-Done probing questions, warm-up, core exploration, and wrap-up sections, following The Mom Test principles.

Continuous Discovery

Build a weekly cadence of customer touchpoints using Opportunity Solution Trees, assumption mapping, and interview snapshots to keep product decisions grounded in evidence.

Jobs To Be Done

Uncover customer jobs, pains, and gains in a structured JTBD format to clarify unmet needs, reposition products, or improve discovery and messaging.

User Story Mapping

Visualize the user journey by creating a hierarchical map of activities, steps, and tasks to build shared understanding and prioritize features.

Customer Persona

Create data-backed customer personas with market research, demographics, psychographics, jobs-to-be-done, journey mapping, and avatar generation.

Product Strategy Session

Guide product managers through a comprehensive strategy session covering positioning, discovery, and roadmap planning to move from vague direction to validated strategy.