Plugins
3 pluginscurated
Customer Journey Mapping
Map the end-to-end customer journey, identify friction points, and uncover improvement opportunities.
5 skills · plugin
curated
Customer Journey Map
Install this pack to create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities.
4 skills · plugin
@owl-listener
Design Research
User research skills for designers: personas, empathy maps, journey maps, interview scripts, usability testing, and card sorting.
12 skills · plugin
Results for “journey-map”
10 skills
deanpeters customer-journey-mapping-workshop
Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.
5.6k
thatrebeccarae customer-journey-mapping
Map customer journeys from awareness to advocacy by visualizing touchpoints, identifying drop-off points, analyzing channel interactions, and optimizing the end-to-end experience.
105 · bundle
phuryn customer-journey-map
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities to identify friction points and improve user experience.
22.6k
More results
deanpeters customer-journey-map
Create a customer journey map across stages, touchpoints, actions, emotions, and metrics to diagnose broken experiences and align teams on the full customer flow.
5.6k · bundle
owl-listener experience-map
Create a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships across the customer journey.
1.7k
deanpeters user-story-mapping
Visualize the user journey by creating a hierarchical map of activities, steps, and tasks to build shared understanding and prioritize features.
5.6k · bundle
owl-listener empathy-map
Synthesize user research into a 4-quadrant empathy map (Says, Thinks, Does, Feels) to capture and share user understanding across a team.
1.7k
phuryn stakeholder-map
Map stakeholders on a power/interest grid and generate a tailored communication plan for each group.
22.6k
owl-listener service-blueprint
Map the end-to-end service delivery system including frontstage actions, backstage processes, and supporting infrastructure.
1.7k
inference-sh customer-persona
Create data-backed customer personas with market research, demographics, psychographics, jobs-to-be-done, journey mapping, and avatar generation.
584