Results for “customer-journey”

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities to identify friction points and improve user experience.

Create a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships across the customer journey.

Conduct and synthesize customer research into actionable insights from interviews, surveys, reviews, and online communities.

Generate a structured customer interview script with Jobs-to-be-Done probing questions, warm-up, core exploration, and wrap-up sections, following The Mom Test principles.

Build a weekly cadence of customer touchpoints using Opportunity Solution Trees, assumption mapping, and interview snapshots to keep product decisions grounded in evidence.

Uncover customer jobs, pains, and gains in a structured JTBD format to clarify unmet needs, reposition products, or improve discovery and messaging.

Visualize the user journey by creating a hierarchical map of activities, steps, and tasks to build shared understanding and prioritize features.

Plan customer discovery conversations with hypotheses, prompts, probes, and capture fields.

Customer insight specialist for audience understanding. Use when defining target audience, buyer personas, customer pains, value mapping, problem discovery, audience language. Triggers: 'who would buy this', 'target audience', 'buyer persona', 'customer pain points', 'ideal customer', 'user problems', 'value proposition', 'audience research'.

Product manager for PRD creation and requirements discovery. Use when the user asks to talk to John or requests the product manager.

Create data-backed customer personas with market research, demographics, psychographics, jobs-to-be-done, journey mapping, and avatar generation.

Write a roadmap narrative that connects customer problems, company goals, bets, and sequencing.

Run Mom Test–style customer-discovery interviews to validate or kill an unbuilt idea — generate a non-leading interview guide, conduct or coach the conversations, and synthesize signal vs compliments. Load when the user asks to do customer discovery, run problem interviews, validate an idea with users, run a Mom Test, design an interview guide, or says "talk to customers", "validate the problem", "interview users", "Mom Test this", "did real users want it", "synthesize my interviews", "I just talked to N people". Sub-skill of `venture-exploration`. Hard-bans "would you use this?", solution-pitching, friend/family-only ICP, and treating compliments as validation. Calls `secure-*` before synthesizing any pasted external transcripts.

Discover what customers truly need by analyzing the "job" they hire your product to do. Use when the user mentions "customer discovery", "why customers churn", "what job does this solve", "competing against luck", "product-market fit", "switching behavior", "milkshake moment", or "functional vs emotional jobs". Also trigger when investigating why users choose competitors, designing features around real customer needs, or reframing product value propositions. Covers JTBD interviews, competition analysis, and jobs-oriented roadmaps. For product positioning, see obviously-awesome. For rapid validation, see design-sprint.

Guide product managers through a comprehensive strategy session covering positioning, discovery, and roadmap planning to move from vague direction to validated strategy.

Creates concise early UX discovery artifacts for PRD development, customer development, new product ideas, feature bets, and redesigns. Use when the user asks to hypothesize an ideal customer profile, generate proto-personas, write customer problem or jobs-to-be-done hypotheses, create journey maps, shape value propositions, or turn product context into design-sprint-style customer insight artifacts for product and engineering teams.

Generates a polished, leadership-ready performance briefing with KPI tiles, executive narrative bullets, and a driver analysis — all as a print-ready HTML document.